This is a multipart message in MIME format. ------=_NextPart_000_013A_01DA90BC.4E77B3D0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_013B_01DA90BC.4E77B3D0" ------=_NextPart_001_013B_01DA90BC.4E77B3D0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Amy, =20 How can we ensure this one is prioritized as it is holding back 159k in = cash flow as well as affecting the client experience poorly as we are = delayed in invoicing?=20 =20 Any potential way we can have an eta on this? Hoping you can help push = and escalate this.=20 =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com=20 =20 =20 From: Amy Freeman =20 Sent: Wednesday, April 17, 2024 8:58 AM To: Timothy Thomas Cc: John Andrew Hawkins ; = stephanie.fuston@thekey.com; kristy.poyner@thekey.com; = terrence.vetter@thekey.com; michelle.kenaga@thekey.com; = laszlo.kovacs@thekey.com; gabe@thekey.com; jhawkins@thekey.com; = it@thekey.com Subject: Re: BILLING SHOWSTOPPER $159,682.15 - [#768073] =20 I have not heard from WellSky yet. I have replied to the support ticket = email response I received yesterday with a request for a new web = connector file. =20 =20 Amy Freeman Head of Product (650)722-8247 =20 =20 =20 On Wed, Apr 17, 2024 at 8:55=E2=80=AFAM Timothy Thomas > wrote: Yes my new password allows me to log in, but that's not the issue with = Quickbooks. Given the password change, the clearcare web connector file = / integration needs to be rebuilt. =20 On Wed, Apr 17, 2024 at 11:54=E2=80=AFAM John Andrew Hawkins = > wrote: Were you able to input your new password? Did that clear the error? =20 =20 =20 On Wed, 17 Apr at 11:08 AM , Timothy Thomas = tt@thekey.com> wrote:=20 Yes, I'm logged in.=20 =20 On Wed, Apr 17, 2024 at 10:57=E2=80=AFAM John Andrew Hawkins itsupport@thekey.com> wrote: Tim, Can you login to the computer and attempt to input your new password? =20 =20 =20 On Wed, 17 Apr at 10:55 AM , Timothy Thomas = tt@thekey.com> wrote:=20 I responded in the other email thread as well, but to confirm. =20 I believe this error is due to the change in my Jumpcloud password = (Quickbooks runs on a desktop computer tied to my account). This likely = broke the integration between Clearcare and Quickbooks. A new QB web = connector file needs to be generated by clearcare and imported to the QB = web connector.=20 =20 On Tue, Apr 16, 2024 at 9:09=E2=80=AFPM Amy Freeman afreeman@thekey.com> wrote: Here is the ticket number with WellSky - 04030254. I will keep you all = in the loop on next steps. =20 =20 Amy Freeman Head of Product (650)722-8247 =20 =20 =20 On Tue, Apr 16, 2024 at 6:02=E2=80=AFPM John Andrew Hawkins itsupport@thekey.com> wrote: Hi Stephanie,=20 =20 We had a brief call and Amy is going to submit a ticket with the WellSky = helpdesk and add me onto the email chain for the ticket. We will wait to = hear back from their support hopefully by tomorrow morn