--0000000000000da3d5062cca7055 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kathryn, I have not been in touch with her about this issue as it just came to our attention. However, there was another issue this morning that I have spoken with her about. We wanted to put this on your radar as there have been some performance issues as of late. I can certainly discuss this latest matter with her and let you know the outcome. Sincerely, Dennis Fancy, BSP General Manager (204) 489-6000 TheKey.ca [image: TheKey] On Tue, Jan 28, 2025 at 2:52=E2=80=AFPM Kathryn Nester = wrote: > Hi Dennis, > > Have you spoken to Shyanne regarding this? Also, is this a new concern > with her or something that's happened often in the past? > > Thank you, > Kathryn > > On Tue, Jan 28, 2025 at 3:49=E2=80=AFPM Dennis Fancy = wrote: > >> Hi Kathryn, >> >> We had an issue with a gentleman who inquired for services this weekend. >> He was told that he would be receiving a follow-up email but this did no= t >> happen. Furthermore, there was no mention of this inquiry during the Mon= day >> handoff. Fortunately, he did call back today and we were able to book th= e >> assessment for tomorrow. He mentioned Shyanne by name and was curious as= to >> why no information was provided as she had promised. >> >> If you require any specifics, please let me know. Thank you for your hel= p >> with this matter. >> >> Sincerely, >> >> Dennis Fancy, BSP >> General Manager >> (204) 489-6000 >> >> TheKey.ca >> >> [image: TheKey] >> > > > -- > > Kathryn Nester > > HR Generalist > > ___________________ > > > 647-932-5787 > > > I am in the Eastern Time Zone and am sending this email at a time that > suits my work schedule; please do not feel obligated to reply outside of > your working hours. > > > TheKey.ca > > [image: TheKey] > > --0000000000000da3d5062cca7055 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kathryn, I have not been = in touch with her about this issue as it=C2=A0just=C2=A0came to our attenti= on. However, there was another issue this morning that I have spoken with h= er about.=C2=A0 We wanted to put this on your rada= r as there have been some performance issues as of late.=C2=A0 I can certainly discuss this latest matter with=C2=A0her and l= et you know the outcome.=C2=A0 Sincerely, = Dennis Fancy, BSP General Manager (204) 489-6000 TheKey.ca On Tue, Jan 28, 2025 at 2:52=E2=80= =AFPM Kathryn Nester < knester@thek= ey.com > wrote: Hi Dennis,=C2=A0 Have you spoken = to Shyanne reg