--0000000000005d8241062cca5fea Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Dennis, Have you spoken to Shyanne regarding this? Also, is this a new concern with her or something that's happened often in the past? Thank you, Kathryn On Tue, Jan 28, 2025 at 3:49=E2=80=AFPM Dennis Fancy wr= ote: > Hi Kathryn, > > We had an issue with a gentleman who inquired for services this weekend. > He was told that he would be receiving a follow-up email but this did not > happen. Furthermore, there was no mention of this inquiry during the Mond= ay > handoff. Fortunately, he did call back today and we were able to book the > assessment for tomorrow. He mentioned Shyanne by name and was curious as = to > why no information was provided as she had promised. > > If you require any specifics, please let me know. Thank you for your help > with this matter. > > Sincerely, > > Dennis Fancy, BSP > General Manager > (204) 489-6000 > > TheKey.ca > > [image: TheKey] > --=20 Kathryn Nester HR Generalist ___________________ 647-932-5787 I am in the Eastern Time Zone and am sending this email at a time that suits my work schedule; please do not feel obligated to reply outside of your working hours. TheKey.ca [image: TheKey] --0000000000005d8241062cca5fea Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Dennis,=C2=A0 Have you spoken to Shy= anne regarding this? Also, is this a new concern with her or something that= 's happened often in the past? Thank you, Kathryn On Tue, Jan 28, 2025 at 3:49=E2=80= =AFPM Dennis Fancy < dfancy@thekey.c= om > wrote: Hi Kathryn, We had an issu= e with a gentleman who inquired for services this weekend. He was told that= he would be receiving a follow-up email but this did not happen. Furthermo= re, there was no mention of this inquiry during the Monday handoff. Fortuna= tely, he did call back today and we were able to book the assessment for to= morrow. He mentioned Shyanne by name and was curious as to why no informati= on was provided as she had promised. If you requir= e any specifics, please let me know. Thank you for your help with this matt= er. Sincerely, = Dennis Fancy, BSP General Manager (204) 489-6000 TheKey.ca -- <span style=3D"font-size:12pt;font-family:= Arial;color:rgb(14,38,45);background-color:transparent;font-weight:700;vert= i