This is a multipart message in MIME format. ------=_NextPart_000_14AA_01DB835B.EE5FA5F0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_14AB_01DB835B.EE5FA5F0" ------=_NextPart_001_14AB_01DB835B.EE5FA5F0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good. We changed merchant service providers in April of 2024, = since then nothing has changed outside of the bank clients send = etransfer payments to. =20 From: Chuck Terlesky =20 Sent: Thursday, February 20, 2025 5:30 AM To: eclark@thekey.com Cc: Timothy Thomas Subject: Re: Pre- Authorized Debit - Name Change - Calgary =20 Hi Elizabeth, He called yesterday to ask about the name change. I'll follow up with = him this morning to see if he has the dates correct. I'll let him know = that we didn't change anything. =20 Thanks for the quick response. Chuck =20 =20 =20 On Wed, Feb 19, 2025 at 4:53=E2=80=AFPM > wrote: Hi Chuck =20 When did they say that changed? We=E2=80=99ve not changed anything = recently. =20 Elizabeth Clark=20 Director =20 =20 =20 From: Chuck Terlesky = >=20 Sent: Wednesday, February 19, 2025 1:48 PM To: Elizabeth Clark > Cc: Timothy Thomas > Subject: Pre- Authorized Debit - Name Change - Calgary =20 Hi Elizabeth, =20 We had a client call us to say that the pre-authorized debit name had = changed. It used to say "Versapay TheKey," but now it says "HCA Home = Care." The client's name is Cathy Williams in Calgary.=20 =20 Do you happen to know if our PAD has had a name change? I would like to = communicate with her husband, Bruce, about why he is seeing the change. =20 Regards, Chuck =20 --=20 Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca =20 =20 =20 =20 --=20 Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca =20 =20 =20 ------=_NextPart_001_14AB_01DB835B.EE5FA5F0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Sounds good. We changed = merchant service providers in April of 2024, since then nothing has = changed outside of the bank clients send etransfer payments = to. <span = style=3D'font