--0000000000008bb659062efd79ab Content-Type: multipart/alternative; boundary="0000000000008bb658062efd79aa" --0000000000008bb658062efd79aa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Elizabeth, I wanted to inform you that, according to Cathy, there has been a change in our name on PADs. We have received inquiries from four clients who have noticed this change, specifically regarding the transition from "Versapay" to "HCA Home Care" on their bank statements. Could we possibly have some communication or information that we can share with our clients to help clarify this update? Kind regards, Chuck *Thanks for your patience. Lisa, mgr. of Accounts Payable said that the statements should reflect " HCAHomeCareAssistanceCanada " which is us charging the client. This change happened when Versapay changed banks a few weeks ago.* *Cathy* *Cathy Saari* On Thu, Feb 20, 2025 at 6:54=E2=80=AFAM wrote: > Sounds good. We changed merchant service providers in April of 2024, sinc= e > then nothing has changed outside of the bank clients send etransfer > payments to. > > > > *From:* Chuck Terlesky > *Sent:* Thursday, February 20, 2025 5:30 AM > *To:* eclark@thekey.com > *Cc:* Timothy Thomas > *Subject:* Re: Pre- Authorized Debit - Name Change - Calgary > > > > Hi Elizabeth, > > He called yesterday to ask about the name change. I'll follow up with him > this morning to see if he has the dates correct. I'll let him know that w= e > didn't change anything. > > > > Thanks for the quick response. > > Chuck > > > > > > > > On Wed, Feb 19, 2025 at 4:53=E2=80=AFPM wrote: > > Hi Chuck > > > > When did they say that changed? We=E2=80=99ve not changed anything recent= ly. > > > > Elizabeth Clark > > Director > > > > > > > > *From:* Chuck Terlesky > *Sent:* Wednesday, February 19, 2025 1:48 PM > *To:* Elizabeth Clark > *Cc:* Timothy Thomas > *Subject:* Pre- Authorized Debit - Name Change - Calgary > > > > Hi Elizabeth, > > > > We had a client call us to say that the pre-authorized debit name had > changed. It used to say "Versapay TheKey," but now it says "HCA Home Care= ." > The client's name is Cathy Williams in Calgary. > > > > Do you happen to know if our PAD has had a name change? I would like to > communicate with her husband, Bruce, about why he is seeing the change. > > > > Regards, > > Chuck > > > > -- > > *Chuck Terlesky B.A., CCPE* > > > > > > *General ManagerWinnipeg and CalgaryCalgary: 403-301-3777Winnipeg: > 204-489-6000* > > *TheKey.ca* > > > > [image: Image removed by sender. TheKey] > > > > > > > -- > > *Chuck Terlesky B.A., CCPE* > > > > > > *General ManagerWinnipeg and CalgaryCalgary: 403-301-3777Winnipeg: > 204-489-6000* > > *TheKey.ca* > > > > [image: Image removed by sender. TheKey] > > > --=20 Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca [image: TheKey] --0000000000008bb658062efd79aa Content-Type: text/html; charset="UTF-8" Content-Trans