--0000000000000722220606f921fc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great! Once I have the DIDs from Gabrielle, that'll be the sign the Call Center is ready for your Intake calls. At that point, we'll set up a date/time when you'd like to actually implement. Thanks! On Thu, Oct 5, 2023 at 9:33=E2=80=AFAM Timothy Thomas wrote= : > Yes that's correct Mark > > On Thu, Oct 5, 2023 at 10:22=E2=80=AFAM Mark Warner > wrote: > >> I believe all I need are the DIDs. Thanks, Gabrielle! >> >> Timothy / Joey - Just for confirmation ... this is currently only for >> Closed hours and only on applicable English IVR menus, correct? >> >> Calgary >> W. Vancouver >> Montreal >> Ontario >> Winnipeg >> >> Thanks! >> >> On Thu, Oct 5, 2023 at 7:45=E2=80=AFAM Gabrielle Wolfe wrote: >> >>> If you're talking about urgent after hours staffing, potentially last >>> week of October or first week of November. But we still need to talk >>> through the French piece. >>> >>> If you're talking about intakes, @Mark Warner = where >>> are we at on that in terms of what you need to make the changes. DIDs = from >>> me and anything else? >>> >>> Thanks! >>> >>> GW >>> >>> Gabrielle Wolfe >>> * Please note my email has changed: * >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Wed, Oct 4, 2023 at 9:02=E2=80=AFAM Timothy Thomas w= rote: >>> >>>> Great. >>>> >>>> Gabrielle I know you're busy with the Frax changes on the US side. Whe= n >>>> do you think we can launch After-hours / Weekends for Canada? >>>> >>>> On Wed, Oct 4, 2023 at 11:37=E2=80=AFAM Joey Taylor >>>> wrote: >>>> >>>>> Hey Mark, >>>>> >>>>> Sorry for the late reply. We have not received any more errant calls >>>>> on these numbers. >>>>> >>>>> Thank you for making the changes, >>>>> >>>>> On Mon, Oct 2, 2023 at 10:18=E2=80=AFAM Mark Warner >>>>> wrote: >>>>> >>>>>> I believe we are ready to go. >>>>>> Joey - have you received any more errant calls on any of those direc= t >>>>>> numbers we assigned/reassigned to the Lead groups? >>>>>> >>>>>> Thanks! >>>>>> >>>>>> On Mon, Oct 2, 2023 at 8:52=E2=80=AFAM Timothy Thomas wrote: >>>>>> >>>>>>> Good morning, >>>>>>> >>>>>>> Following up on our Canadian launch for after hours. I believe >>>>>>> everything is set. >>>>>>> >>>>>>> Thanks >>>>>>> Tim >>>>>>> >>>>>>> On Tue, Sep 26, 2023 at 1:27=E2=80=AFPM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> The price book has been updated. Are we good to go? >>>>>>>> >>>>>>>> On Mon, Sep 18, 2023 at 4:56=E2=80=AFPM Gabrielle Wolfe >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Canada 8x8 & Call Center Intakes >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> Actions: >>>>>>>>> >>>>>>>>> Office main phone number/address - Tim/Joey to Mark/Gabrielle >>>>>>>>> >>>>>>>>> Rates updated in SF - Tim/Joey, confirm once completed (critical >>>>>>>>> path, can go live once complete) >>>>>>>>> >>>>>>>>> 5 ring groups for lead transfer that fail over to office on-call = - >>>>>