--0000000000007245830606fa9ab2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Let's shoot for Monday so we have some business days after golive to make sure we have people available to address any issues. I'll send the DIDs shortly Mark. Thanks! GW Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Thu, Oct 5, 2023 at 7:42=E2=80=AFAM Mark Warner = wrote: > Great! Once I have the DIDs from Gabrielle, that'll be the sign the Call > Center is ready for your Intake calls. At that point, we'll set up a > date/time when you'd like to actually implement. > > Thanks! > > On Thu, Oct 5, 2023 at 9:33=E2=80=AFAM Timothy Thomas wro= te: > >> Yes that's correct Mark >> >> On Thu, Oct 5, 2023 at 10:22=E2=80=AFAM Mark Warner >> wrote: >> >>> I believe all I need are the DIDs. Thanks, Gabrielle! >>> >>> Timothy / Joey - Just for confirmation ... this is currently only for >>> Closed hours and only on applicable English IVR menus, correct? >>> >>> Calgary >>> W. Vancouver >>> Montreal >>> Ontario >>> Winnipeg >>> >>> Thanks! >>> >>> On Thu, Oct 5, 2023 at 7:45=E2=80=AFAM Gabrielle Wolfe >>> wrote: >>> >>>> If you're talking about urgent after hours staffing, potentially last >>>> week of October or first week of November. But we still need to talk >>>> through the French piece. >>>> >>>> If you're talking about intakes, @Mark Warner = where >>>> are we at on that in terms of what you need to make the changes. DIDs= from >>>> me and anything else? >>>> >>>> Thanks! >>>> >>>> GW >>>> >>>> Gabrielle Wolfe >>>> * Please note my email has changed: * >>>> gwolfe@thekey.com >>>> +1-360-502-3020 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Wed, Oct 4, 2023 at 9:02=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Great. >>>>> >>>>> Gabrielle I know you're busy with the Frax changes on the US side. >>>>> When do you think we can launch After-hours / Weekends for Canada? >>>>> >>>>> On Wed, Oct 4, 2023 at 11:37=E2=80=AFAM Joey Taylor >>>>> wrote: >>>>> >>>>>> Hey Mark, >>>>>> >>>>>> Sorry for the late reply. We have not received any more errant calls >>>>>> on these numbers. >>>>>> >>>>>> Thank you for making the changes, >>>>>> >>>>>> On Mon, Oct 2, 2023 at 10:18=E2=80=AFAM Mark Warner >>>>>> wrote: >>>>>> >>>>>>> I believe we are ready to go. >>>>>>> Joey - have you received any more errant calls on any of those >>>>>>> direct numbers we assigned/reassigned to the Lead groups? >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> On Mon, Oct 2, 2023 at 8:52=E2=80=AFAM Timothy Thomas wrote: >>>>>>> >>>>>>>> Good morning, >>>>>>>> >>>>>>>> Following up on our Canadian launch for after hours. I believe >>>>>>>> everything is set. >>>>>>>> >>>>>>>> Thanks >>>>>>>> Tim >>>>>>>> >>>>>>>> On Tue, Sep 26, 2023 at 1:27=E2=80=AFPM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> The price book has been updated. Are we good to go? >>>>>>>>> >>>>>>>>> On Mon, Sep 18, 2023 at 4:56=E2=80