--0000000000004b9d9b05e5f76155 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, The training video has been replaced by built-in =E2=80=9CHow-To=E2=80=9D s= lides in the app. There are five introductory slides that appear when someone signs in, and then seventeen additional slides under the Account -> How-To menus. These walk through all the app features and how to use them. HR is now referencing the slides in the new caregiver onboarding, and they are introduced to office staff during office app onboarding presentations. The slides can be accessed here for reference: https://docs.google.com/document/d/1afRPPV2dys_NDsU0cmxSlOjbFRjKsrHAmDtwkhA= OQ1M/edit Thanks, Tori On Thu, Aug 11, 2022 at 8:24 AM Andy Feldman wrote: > +Amy Freeman +Tori Porter-Martin > > > Tori, please connect with Tim on the training protocol for Caregiver > Connect rollouts. Thank you! > > On Wed, Aug 10, 2022 at 11:25 PM Angie Markwell > wrote: > >> Hi Andy see Tim request. >> >> On Fri, Aug 5, 2022 at 10:10 AM Timothy Thomas wrote: >> >>> As we're about to roll out the app in Canada, does anyone know if there >>> is a walk through video that was created for caregiver training? >>> >> >>> On Thu, Aug 4, 2022 at 9:43 PM Kimberly Guerci >>> wrote: >>> >>>> Long Island is about 55% usage and we have similar issues to what Kim >>>> described for those that don't use it. I also noticed when I went int= o the >>>> detail view, there is 0% for the RNs that are in the schedules which m= ay be >>>> skewing the percentages somewhat. Their shifts are added manually for >>>> billing so they would never be using the app. Not sure if there is a = way >>>> to pull these out of the data so we can get a better picture of >>>> the percentage of use - which still needs to improve even with those s= hifts >>>> removed. I imagine Kim & Cathy have similar issues in their regions if= they >>>> are billing for visits. >>>> >>>> Steps was not able to use the app consistently this week due to >>>> consolidation and it took some time to get the CGs back in the app. >>>> Mavencare is not on our system yet. >>>> >>>> On Thu, Aug 4, 2022 at 9:01 PM Kim Kranwinkel >>> kimberly.kranwinkel@thekey.com> wrote: >>>> >>>>> After my conversation with the team we appear to have a few areas tha= t >>>>> are impacting the usage: >>>>> 1. Prepaid cell service - >>>>> 2. Older smartphone that won=E2=80=99t let them log in >>>>> 3. Poor service in the buildings to access the app >>>>> 4. App not opening >>>>> >>>>> The CA team is working to assist in resolving issues. >>>>> >>>>> NVA-51% >>>>> MD-65% >>>>> Regent- 34% >>>>> LM- 59% >>>>> >>>>> Next week we should see improvement. >>>>> >>>>> Kim >>>>> >>>>> On Thu, Aug 4, 2022 at 6:20 PM Angie Markwell >>>> angie.markwell@thekey.com> wrote: >>>>> >>>>>> Hi all - Audra sent me update for Great Lakes on caregiver usage >>>>>> which sits at 95%. Would love updates from you all. Thanks >>>>>> >>>>>> Sent from Angie's iPhone >>>>