--00000000000049aaf805e5f64086 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable +Amy Freeman +Tori Porter-Martin Tori, please connect with Tim on the training protocol for Caregiver Connect rollouts. Thank you! On Wed, Aug 10, 2022 at 11:25 PM Angie Markwell wrote: > Hi Andy see Tim request. > > On Fri, Aug 5, 2022 at 10:10 AM Timothy Thomas wrote: > >> As we're about to roll out the app in Canada, does anyone know if there >> is a walk through video that was created for caregiver training? >> >> On Thu, Aug 4, 2022 at 9:43 PM Kimberly Guerci >> wrote: >> >>> Long Island is about 55% usage and we have similar issues to what Kim >>> described for those that don't use it. I also noticed when I went into= the >>> detail view, there is 0% for the RNs that are in the schedules which ma= y be >>> skewing the percentages somewhat. Their shifts are added manually for >>> billing so they would never be using the app. Not sure if there is a w= ay >>> to pull these out of the data so we can get a better picture of >>> the percentage of use - which still needs to improve even with those sh= ifts >>> removed. I imagine Kim & Cathy have similar issues in their regions if = they >>> are billing for visits. >>> >>> Steps was not able to use the app consistently this week due to >>> consolidation and it took some time to get the CGs back in the app. >>> Mavencare is not on our system yet. >>> >>> On Thu, Aug 4, 2022 at 9:01 PM Kim Kranwinkel >> kimberly.kranwinkel@thekey.com> wrote: >>> >>>> After my conversation with the team we appear to have a few areas that >>>> are impacting the usage: >>>> 1. Prepaid cell service - >>>> 2. Older smartphone that won=E2=80=99t let them log in >>>> 3. Poor service in the buildings to access the app >>>> 4. App not opening >>>> >>>> The CA team is working to assist in resolving issues. >>>> >>>> NVA-51% >>>> MD-65% >>>> Regent- 34% >>>> LM- 59% >>>> >>>> Next week we should see improvement. >>>> >>>> Kim >>>> >>>> On Thu, Aug 4, 2022 at 6:20 PM Angie Markwell >>> angie.markwell@thekey.com> wrote: >>>> >>>>> Hi all - Audra sent me update for Great Lakes on caregiver usage whic= h >>>>> sits at 95%. Would love updates from you all. Thanks >>>>> >>>>> Sent from Angie's iPhone >>>> >>>> -- >>>> Kimberly Kranwinkel >>>> Regional Operations Director >>>> *Please note my email has changed:* >>>> kimberly.kranwinkel@TheKey.com >>>> (301) 767-6622 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > --00000000000049aaf805e5f64086 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable +Amy Freeman =C2=A0 +Tori Porter-Martin =C2=A0 = Tori, please connect with Tim on the training protocol for Careg= iver Connect rollouts. Thank you! On Wed, Aug 10, 2022 at 11:25 PM Ang= ie Markwell < angie.markwell= @thekey.com > wr