--00000000000097c24e05ea4faee7 Content-Type: text/plain; charset="UTF-8" Hi Chuck, Thanks for flagging. Is this for all caregivers or any in particular? Tori On Wed, Oct 5, 2022 at 4:17 PM Charles Terlesky wrote: > Hi Tori and Amy, > > There seems to be an issue with the app in Calgary, Alberta, Canada. This > is the message I received from the team: > > FYI- I've tested the app, but it looks like it's not connected to our > clearcare system as it won't register any clock in/out tasks or care notes. > > I know there is an option for caregivers to do this offline, but I was > connected to Wifi and still didn't register. > > Could you look into this issue to see if the problem still exists? > > Regards, > Chuck > > -- > Chuck Terlesky B.A., CCPE > General Manager > Home Care Assistance Calgary > Home Care Assistance Winnipeg > Office Calgary: 403-301-3777 > Office Winnipeg: 204-489-6000 > 37 Richard Way SW, Unit 305 > Calgary, AB. T3E 7M8 > > HomeCareAssistanceCalgary.ca > HCAWinnipeg.ca > Click Here For Information > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > -- *Tori Porter-Martin* Director of Implementation and Support tori.portermartin@thekey.com 410-991-9564 TheKey.com [image: TheKey] --00000000000097c24e05ea4faee7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chuck, Thanks for flagging. Is this = for all caregivers or any in particular? Tori=C2= =A0 On Wed, Oct 5, 2022 at 4:17 PM Charles Terlesky < cterlesky@homecareassistance.com &= gt; wrote: Hi Tori = and Amy, There seems to b= e an issue with the app in Calgary, Alberta, Canada. This is the message I = received from the team: FYI- I= 've tested the app, but it looks like it's not connected to our cle= arcare system as it won't register any clock in/out tasks or care notes= .=C2=A0 I know there is an option for caregivers to = do this offline, but I was connected to Wifi and still didn't=C2=A0regi= ster.=C2=A0 Could you look into this issue= to see if the problem still exists? Regards, Chuck -- Chuck Terlesky B.A., CCPE General= Manager Home Care Assistance Cal= gary Home Care Assistance Winnipeg Office Calgary:=C2=A0 =C2=A0 = 403-301-3777 Office Winnipeg: 204-489-6000 <td style=3D