--000000000000985f3f05edfd1b31 Content-Type: text/plain; charset="UTF-8" Good morning, I will speak to accounting and make sure we issue a refund as they are no longer clients and we can't issue a credit towards a new invoice. Have a great day ahead, Cheryl On Mon., Nov. 21, 2022, 11:18 a.m. Amanda Ilines, wrote: > Hi Cheryl, > > Please see below messages. Looking to credit back Muriel and Peter > Robertson for services. Let me know if there is anything I need to do on my > end. > > ---------- Forwarded message --------- > From: Timothy Thomas > Date: Fri, Nov 18, 2022 at 12:58 PM > Subject: Re: Service Failure - Credit Service > To: Amanda Ilines > > > Go for it. Please run it by Cheryl so things get executed properly. Thanks > Amanda > > On Fri, Nov 18, 2022 at 12:07 PM Amanda Ilines > wrote: > >> Hi Tim, >> >> I am thinking we credit the big service failure we had on November 9th to >> the family of Muriel and Peter Robertson. They were just doing a one off 4 >> hour shift in hopes of using us moving forward and I think to keep this >> family happy and using us as well as the new referral partner happy, we >> should credit them back. >> >> Let me know what you think. >> >> >> -- >> Amanda Ilines >> Home Care Liaison >> *Please note my email has changed:* >> amanda.ilines@TheKey.com >> (437) 217-5861 >> TheKey.com >> [image: TheKey] >> > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > > > -- > Amanda Ilines > Home Care Liaison > *Please note my email has changed:* > amanda.ilines@TheKey.com > (437) 217-5861 > TheKey.com > [image: TheKey] > --000000000000985f3f05edfd1b31 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning, I will speak to accounting and make sure we issue a refund as they are no= longer clients and we can't issue a credit towards a new invoice.=C2= =A0 Have a great day ahe= ad, Cheryl On Mon.,= Nov. 21, 2022, 11:18 a.m. Amanda Ilines, < amanda.ilines@thekey.com > wrote: Hi Cheryl, Please s= ee below messages. Looking to credit back Muriel and Peter Robertson for se= rvices. Let me know if there is anything I need to do on my end. ---------- Fo= rwarded message --------- From: Timothy Thomas < tt@thekey.com > Date: Fri, Nov 18, 2022 at 12:58 PM Subject: Re: Service Failur= e - Credit Service To: Amanda Ilines < amanda.ilines@thekey.com > Go for it. Please run it by Cher= yl so things get executed properly. Thanks Amanda On Fri, Nov 18, 2022= at 12:07 PM Amanda Ilines < amanda.ilines@thekey.com > wrote= : Hi Tim, I a= m thinking we credit the big service failure we had on November 9th to the = family of Muriel and Peter Robertson. They were just doing a one off 4 hour= shift in hopes of using us moving=C2=A0forward and I think to keep this fa= mily happy and using us as well as the new referral partner happy, we shoul= d=C2=A0credit them back. Let me know what y