--000000000000ee0b59061d77113c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You're welcome =F0=9F=98=8A On Wed, Jul 17, 2024 at 4:08=E2=80=AFPM Sharon Speirs = wrote: > Thanks so much Michelle! > Sharon > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Wed, Jul 17, 2024 at 1:06=E2=80=AFPM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Good Afternoon Sharon, >> >> Yes, we can do that, moving forward I will send you the outstanding >> invoices. >> >> >> Best, >> >> Michelle Hudgins >> >> >> >> On Mon, Jul 15, 2024 at 5:12=E2=80=AFPM Sharon Speirs wrote: >> >>> >>> Hi there >>> Is it possible we got back to you going through me for outstanding >>> invoices as it looks like many of them were never received by VCH and t= hey >>> are brimming frustrated with us. >>> We are looking at doing invoicing differently in order to align more >>> with them but until then let me try to do the research for outstanding >>> invoices so we are sure they have been received by the VCH accounting t= eam. >>> Let me know >>> Sharon >>> >>> Sharon, Speirs >>> >>> General Manager >>> >>> Vancouver, BC >>> >>> Office: 778.279.3634 >>> >>> sspeirs@thekey.com >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: NS CSIL Clerks >>> Date: Mon, Jul 15, 2024 at 2:00=E2=80=AFPM >>> Subject: issues with invoicing >>> To: Sharon Speirs >>> CC: Stephanie Fuston >>> >>> >>> Hi Sharon, >>> >>> >>> >>> I was going to bring to your attention that it has been several weeks >>> that we receive emails from Michelle Hudgins regarding the =E2=80=98out= standing >>> invoices=E2=80=99 which when I look for them in our records it shows we= never >>> receive them. The issue started with your new system as we barley had t= his >>> problem with your invoicing before. >>> >>> >>> >>> Those emails containing =E2=80=98outstanding invoices=E2=80=99 cause us= to spend time to >>> look for the invoices in our database that we never received and takes = up >>> time from our work hours. >>> >>> >>> >>> Just as a feedback, =E2=80=98The Key=E2=80=99 new system makes dealing = with your >>> invoices challenging recently.( missing invoices and splinting the shif= t >>> service hours, and adding extra sheet as =E2=80=98Aging summary=E2=80= =9D which is no use >>> to us, only extra printing and dicarding). >>> >>> >>> >>> My suggestion is that if it is possible to be checked with The Key >>> billing department to see if the invoice they are asking for the overd= ue >>> payment has been sent to us in the first place. >>> >>> >>> >>> Best Regards, >>> >>> >>> >>> *Nasrin Honardoost* >>> >>> *Vancouver Coastal Health* >>> >>> Program Support /CSIL Clerks >>> >>> 132 W. Esplanade, 5th Floor >>> >>> North Vancouver, BC V7M 1A2 >>> >>> Tel: 604 983 6844 >>> >>> nscsilclerks@vch.ca >>> >>> >>>