Re: Account suspension warning: THE KEY- CAN (TO BE USED FOR BUSINESS PURPOSES ONL Uber for Business account

An, the statement I sent you yesterday includes the balances from those
prior statements, if we pay all of them we're going to over-pay Uber, we
only need to pay the latest statement.  The support I sent adds to the
total outstanding balance (shown on the latest statement).

Regards,
Ethan Stein, CFA
Treasurer
TheKey.com
[image: TheKey] <https://homecareassistance.com/>


On Wed, Dec 21, 2022 at 8:19 AM <an.ly@thekey.com> wrote:

> Hi Ethan,
>
>
>
> Can you please send me these statements? Yesterday AP got this statement: Statement
> # 053E95?
>
>
>
> Statement No.
>
> Statement Month
>
> Amount
>
> 53bf58
>
> August 2022
>
> 34.39 CAD
>
> a71fd5
>
> September 2022
>
> 923.61 CAD
>
> 24f23f
>
> October 2022
>
> 843.43 CAD
>
>
>
> Thanks,
>
>
>
>
>
> *An Ly*
>
> *Accounts Payable Manager*
>
> an.ly@thekey.com <https://brand.thekey.com/esg/lcastaneda@thekey.com>
>
> *TheKey.com*
>
>
>
>
>
>
>
>
>
> *From:* Ethan Stein <ethan.stein@thekey.com>
> *Sent:* Wednesday, December 21, 2022 1:06 AM
> *To:* An Ly <an.ly@thekey.com>
> *Cc:* Angie Markwell <angie.markwell@thekey.com>; Timothy Thomas <
> tt@thekey.com>
> *Subject:* Fwd: Account suspension warning: THE KEY- CAN (TO BE USED FOR
> BUSINESS PURPOSES ONL Uber for Business account
>
>
>
> Hi An, can you give us an update on the Uber invoice status for Canada?
> See below.
>
>
> Regards,
> Ethan Stein, CFA
>
> Treasurer
> TheKey.com
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> ---------- Forwarded message ---------
> From: *Angie Markwell* <angie.markwell@thekey.com>
> Date: Tue, Dec 20, 2022 at 9:04 PM
> Subject: Re: Account suspension warning: THE KEY- CAN (TO BE USED FOR
> BUSINESS PURPOSES ONL Uber for Business account
> To: Ethan Stein <ethan.stein@thekey.com>
> Cc: Timothy Thomas <tt@thekey.com>
>
>
>
> Can we get an update in the am Ethan please - cant go in to holiday with
> any of these issues - Canada getting hit with bad weather so will need this
> potentially for that as well.
>
>
>
> On Tue, Dec 20, 2022 at 12:05 PM Ethan Stein <ethan.stein@thekey.com>
> wrote:
>
> We've had the same issue on the US side, where Uber isn't applying our
> payments to our account.  We'll work with this account too, thanks for
> bringing this to our attention, Tim.
>
>
> Regards,
> Ethan Stein, CFA
>
> Treasurer
> TheKey.com
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
>
>
> On Tue, Dec 20, 2022 at 5:53 AM Timothy Thomas <tt@thekey.com> wrote:
>
> Good morning,
>
>
>
> It seems no one has paid the bill for the Canadian Corporate Uber account.
> Could you please look into this right away as we don't want to lose access.
>
>
>
> Thank you,
>
> Tim
>
> ---------- Forwarded message ---------
> From: *Uber Collections* <b2b-collections@uber.com>
> Date: Tue, Dec 20, 2022 at 7:58 AM
> Subject: Account suspension warning: THE KEY- CAN (TO BE USED FOR BUSINESS
> PURPOSES ONL Uber for Business account
> To: <shyanne.hansen@thekey.com>, <mina.levy@thekey.com>, <
> sdaoust@thekey.com>, <ethan.stein@thekey.com>, <tt@thekey.com>, <
> sdemers@thekey.com>, <mcaltagirone@thekey.com>, <bboxall@thekey.com>, <
> sspeirs@thekey.com>
> Cc: <abby.wells@uber.com>
>
>
>
> Hi,
>
> We still haven’t heard from you regarding the outstanding balance
> of 1,801.43 CAD on your THE KEY- CAN (TO BE USED FOR BUSINESS PURPOSES ONL
> Uber for Business account. The following are open on your account:
>
> Statement No.
>
> Statement Month
>
> Amount
>
> 53bf58
>
> August 2022
>
> 34.39 CAD
>
> a71fd5
>
> September 2022
>
> 923.61 CAD
>
> 24f23f
>
> October 2022
>
> 843.43 CAD
>
> 053e95
>
> November 2022
>
> 1,811.31 CAD
>
> Immediate action is required to avoid account suspension. For payment
> details, please refer to the statement pdfs available on the Billing tab in
> your account dashboard
> <https://business.uber.com/organization/6e383027-42bf-4682-b5c9-cc9108ad2541/billing>
> .
>
> If your outstanding balance looks incorrect, please reply to this email
> with the payment date and your payment confirmation. We’ll check our
> records and get back to you.
>
> *If you have made a payment in the past 2 business days please disregard
> this email.*
>
> *We also take this opportunity to ask you to send us the payment
> remittance everytime a new payment is made. *
>
> *Remittance should be sent to remittance@uber.com <remittance@uber.com>*
>
>
>
> Thanks again,
>
> Uber for Business and Uber Health Collections Team
>
>
>
>
> --
>
> *Tim Thomas*
>
> Head of Canada Division
>
> *Please note my email has changed:*
>
> tt@TheKey.com <Tim.Thomas@TheKey.com>
>
> (514) 591-9387
>
> *TheKey.com <https://www.thekey.com/>*
>
> [image: TheKey] <https://www.thekey.com/>
>
>
>
>