RE: Account suspension warning: THE KEY- CAN (TO BE USED FOR BUSINESS PURPOSES ONL Uber for Business account

Hi Ethan,

 

Please see attached email you sent.

 

Thanks

 

An Ly

Accounts Payable Manager

 <https://brand.thekey.com/esg/lcastaneda@thekey.com> an.ly@thekey.com

TheKey.com

 



 

 

From: Ethan Stein <ethan.stein@thekey.com> 
Sent: Wednesday, December 21, 2022 8:34 AM
To: an.ly@thekey.com
Cc: Victoria Conwell <victoria.conwell@thekey.com>; trish.nguyen@thekey.com; Angie Markwell <angie.markwell@thekey.com>; Timothy Thomas <tt@thekey.com>
Subject: Re: Account suspension warning: THE KEY- CAN (TO BE USED FOR BUSINESS PURPOSES ONL Uber for Business account

 

An, the statement I sent you yesterday includes the balances from those prior statements, if we pay all of them we're going to over-pay Uber, we only need to pay the latest statement.  The support I sent adds to the total outstanding balance (shown on the latest statement).




Regards,
Ethan Stein, CFA

	

Treasurer
TheKey.com


 <https://homecareassistance.com/> 

 

 

On Wed, Dec 21, 2022 at 8:19 AM <an.ly@thekey.com <mailto:an.ly@thekey.com> > wrote:

Hi Ethan,

 

Can you please send me these statements? Yesterday AP got this statement: Statement # 053E95? 

 


Statement No.

Statement Month

Amount


53bf58

August 2022

34.39 CAD


a71fd5

September 2022

923.61 CAD


24f23f

October 2022

843.43 CAD

 

Thanks,

 

 

An Ly

Accounts Payable Manager

 <https://brand.thekey.com/esg/lcastaneda@thekey.com> an.ly@thekey.com

TheKey.com

 



 

 

 

From: Ethan Stein <ethan.stein@thekey.com <mailto:ethan.stein@thekey.com> > 
Sent: Wednesday, December 21, 2022 1:06 AM
To: An Ly <an.ly@thekey.com <mailto:an.ly@thekey.com> >
Cc: Angie Markwell <angie.markwell@thekey.com <mailto:angie.markwell@thekey.com> >; Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >
Subject: Fwd: Account suspension warning: THE KEY- CAN (TO BE USED FOR BUSINESS PURPOSES ONL Uber for Business account

 

Hi An, can you give us an update on the Uber invoice status for Canada?  See below.




Regards,
Ethan Stein, CFA

	

Treasurer
TheKey.com


 <https://homecareassistance.com/> 

 

---------- Forwarded message ---------
From: Angie Markwell <angie.markwell@thekey.com <mailto:angie.markwell@thekey.com> >
Date: Tue, Dec 20, 2022 at 9:04 PM
Subject: Re: Account suspension warning: THE KEY- CAN (TO BE USED FOR BUSINESS PURPOSES ONL Uber for Business account
To: Ethan Stein <ethan.stein@thekey.com <mailto:ethan.stein@thekey.com> >
Cc: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >

 

Can we get an update in the am Ethan please - cant go in to holiday with any of these issues - Canada getting hit with bad weather so will need this potentially for that as well.

 

On Tue, Dec 20, 2022 at 12:05 PM Ethan Stein <ethan.stein@thekey.com <mailto:ethan.stein@thekey.com> > wrote:

We've had the same issue on the US side, where Uber isn't applying our payments to our account.  We'll work with this account too, thanks for bringing this to our attention, Tim.




Regards,
Ethan Stein, CFA

	

Treasurer
TheKey.com


 <https://homecareassistance.com/> 

 

 

On Tue, Dec 20, 2022 at 5:53 AM Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> > wrote:

Good morning,

 

It seems no one has paid the bill for the Canadian Corporate Uber account. Could you please look into this right away as we don't want to lose access.

 

Thank you,

Tim

---------- Forwarded message ---------
From: Uber Collections <b2b-collections@uber.com <mailto:b2b-collections@uber.com> >
Date: Tue, Dec 20, 2022 at 7:58 AM
Subject: Account suspension warning: THE KEY- CAN (TO BE USED FOR BUSINESS PURPOSES ONL Uber for Business account
To: <shyanne.hansen@thekey.com <mailto:shyanne.hansen@thekey.com> >, <mina.levy@thekey.com <mailto:mina.levy@thekey.com> >, <sdaoust@thekey.com <mailto:sdaoust@thekey.com> >, <ethan.stein@thekey.com <mailto:ethan.stein@thekey.com> >, <tt@thekey.com <mailto:tt@thekey.com> >, <sdemers@thekey.com <mailto:sdemers@thekey.com> >, <mcaltagirone@thekey.com <mailto:mcaltagirone@thekey.com> >, <bboxall@thekey.com <mailto:bboxall@thekey.com> >, <sspeirs@thekey.com <mailto:sspeirs@thekey.com> >
Cc: <abby.wells@uber.com <mailto:abby.wells@uber.com> >

 

Hi,

We still haven’t heard from you regarding the outstanding balance of 1,801.43 CAD on your THE KEY- CAN (TO BE USED FOR BUSINESS PURPOSES ONL Uber for Business account. The following are open on your account:


Statement No.

Statement Month

Amount


53bf58

August 2022

34.39 CAD


a71fd5

September 2022

923.61 CAD


24f23f

October 2022

843.43 CAD


053e95

November 2022

1,811.31 CAD

Immediate action is required to avoid account suspension. For payment details, please refer to the statement pdfs available on the Billing tab in your account dashboard <https://business.uber.com/organization/6e383027-42bf-4682-b5c9-cc9108ad2541/billing> .

If your outstanding balance looks incorrect, please reply to this email with the payment date and your payment confirmation. We’ll check our records and get back to you.

If you have made a payment in the past 2 business days please disregard this email.

We also take this opportunity to ask you to send us the payment remittance everytime a new payment is made. 

Remittance should be sent to remittance@uber.com <mailto:remittance@uber.com> 

 

Thanks again,

Uber for Business and Uber Health Collections Team




 

-- 


Tim Thomas


Head of Canada Division


Please note my email has changed:


 <mailto:Tim.Thomas@TheKey.com> tt@TheKey.com


(514) 591-9387

	

 <https://www.thekey.com/> TheKey.com


 <https://www.thekey.com/>