----==_mimepart_67290aa376fe3_1c43fec71dac1d443712094 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nikita,=C2=A0 Based on your conversation with Grace, she mentioned ab= out getting you access to the Montreal location. Would you know if you di= rect supervisor ( (Joseph Taylor) =E2=80=8Bhas approved this request?=C2=A0= = = On Mon, 4 Nov at 12:48 PM , NikitaMoreau wrote: Hi yes, I went through the process below and= updated my password but it's still not working and saying my account is = inactive... = At Home Care Assistance of Montreal we are dedicated to providing the ve= ry best care for our Clients.=C2=A0 We also want to empower you as the Ad= min to deliver that excellent care.=C2=A0 This invitation grants you acce= ss to a Admin Portal where you may view your schedules, read client asses= sments,=C2=A0 and access driving directions. If you have any questions, p= lease call our office.=C2=A0=C2=A0 Please click the link=C2=A0here=C2=A0= to set up your access to the Admin Portal. Your username is your email ad= dress. You will be asked to generate a password; please make sure it is s= ecure and private. = = -- = Nikita Moreau = Gestionnaire des Aides-Soignants / Caregiver Manager = = nmoreau@TheKey.com = 514-907-5065 = = = TheKey.ca = = = = = = = = = = = = = = = = On Mon, Nov 4, 2024 at 11:42=E2=80=AFAM Camille Jervoso wrote: = = = = = Hi=C2=A0Timothy,=C2=A0 = = =E2=80=8BThank you for contacting support.=C2=A0 We already have a separ= ate ticket with Nikita. Our other agent is currently assisting her with h= er login and already gave her some troubleshooting steps to resolve this = issue. We are still waiting for her update if these steps were helpful. = = = = Thanks,=C2=A0 = =E2=80=8BWellsky Support Team = = = = = = = = On Mon, 4 Nov at 12:30 PM , Timothy Thomas wrote: Hi.=C2=A0 = = Nikita Moreau is travelling and without her work computer. She is unable= to log into clearcare from her personal computer.=C2=A0 = = Can this be allowed temporarily? = = Thanks.=C2=A0 = = Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey = Mobile: 514.591.9387 ----==_mimepart_67290aa376fe3_1c43fec71dac1d443712094 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nikita,=C2=A0 Based on your conversation with = Grace, she mentioned about getting you access to the Montreal location. W= ould you know if you direct supervisor ( (Joseph Taylor) =E2=80=8Bhas app= roved this request?=C2=A0 On Mon, 4 Nov at 12:48 PM , NikitaMoreau <= ;nmoreau@homecareassistance.com> wrote: Hi yes, I went through the p= rocess below and updated my password but it's still not working and sayin= g my account is inactive... At Home Care Assistance of Montreal we are dedicated to providing the= very best care for our Clients. =C2=A0 We also want to empower you as the Admin to deliver t= hat excellent care. =C2=A0 This invitation grants you access to a Admin Portal where you may = view your schedules,