--0000000000004d8cc90625d9b8d7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Looping in Renee as Gabrielle may not be online. Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] On Thu, Oct 31, 2024 at 5:53=E2=80=AFPM Timothy Thomas wrot= e: > Gabrielle, > > The issue was not resolved. Please connect with mark to make sure your > team has the correct number until we go live on Monday. > > On Thu, Oct 31, 2024 at 9:31=E2=80=AFAM Timothy Thomas wr= ote: > >> Yes, that's likely the issue. >> >> On Wed, Oct 30, 2024 at 10:16=E2=80=AFPM Mark Warner >> wrote: >> >>> I made no changes in 8x8. Are we sure it=E2=80=99s not due to Gabrielle= =E2=80=99s >>> Salesforce changes? >>> >>> On Wed, Oct 30, 2024 at 9:03=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi Mark, >>>> >>>> It looks like the changes were implemented tonight. The call centre wa= s >>>> calling the new ring groups. >>>> >>>> I've added our on-call managers to the new ring groups so we're covere= d >>>> for tonight but we need to adjust tomorrow. Lets grab a quick call whe= n >>>> you're free. >>>> >>>> Thanks >>>> >>>> On Wed, Oct 30, 2024 at 4:38=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Thanks Mark! >>>>> >>>>> On Wed, Oct 30, 2024 at 4:25=E2=80=AFPM Mark Warner >>>>> wrote: >>>>> >>>>>> Diane / Tim - >>>>>> Thanks for the call today. Hopefully, we have this all ironed out. >>>>>> >>>>>> The following On-Call ring group changes will occur during business >>>>>> hours on Monday 11/4 so that the new On-Call functionality begins op= erating >>>>>> at Closing time on Monday. Please let me know if I'm off on anythin= g. >>>>>> >>>>>> *Chicago* >>>>>> *Direct # for Call Center staff to call for escalations : >>>>>> 773-743-4337* >>>>>> *On-Call Ring Group members* >>>>>> Diane Mockenhaupt >>>>>> Michelle Lemus >>>>>> Nancy Hopkins >>>>>> Malin Maleegrai >>>>>> Jinniefer Castillo >>>>>> >>>>>> *Midwest : KC, SL, Milwaukee, MIchigan, Columbus* >>>>>> *Direct # for Call Center staff to call for escalations : >>>>>> 816-427-0106* >>>>>> *On-Call Ring Group members* >>>>>> Abby Cnossen >>>>>> Renae Moller >>>>>> Julianna Brown >>>>>> Holli Bower >>>>>> Thivyah Malanar >>>>>> Lluvia Pinela-Quinones >>>>>> Pat Echols >>>>>> Ashley Alford >>>>>> Carrie Cleland >>>>>> Ali Mchargue >>>>>> Karla Hodge >>>>>> >>>>>> Thanks! >>>>>> >>>>>> *Mark Warner* >>>>>> VoIP Network Administrator >>>>>> Contact IT Support 8am-9pm EST @ (888) 838-1955 >>>>>> itsupport@thekey.com >>>>>> >>>>> --0000000000004d8cc90625d9b8d7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Looping in Renee as Gabrielle may not be online. Audra Wil= liams Director, Div= isional Operations (425) 757-7027 = TheKey.com <div dir=