--000000000000fbedb20625da7b43 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'm reaching out to Tim and Mark now to discuss resolution. On Fri, Nov 1, 2024 at 9:14=E2=80=AFAM Audra Williams w= rote: > Looping in Renee as Gabrielle may not be online. > > Audra Williams > Director, Divisional Operations > (425) 757-7027 > TheKey.com > > > [image: TheKey] > > > On Thu, Oct 31, 2024 at 5:53=E2=80=AFPM Timothy Thomas wr= ote: > >> Gabrielle, >> >> The issue was not resolved. Please connect with mark to make sure your >> team has the correct number until we go live on Monday. >> >> On Thu, Oct 31, 2024 at 9:31=E2=80=AFAM Timothy Thomas w= rote: >> >>> Yes, that's likely the issue. >>> >>> On Wed, Oct 30, 2024 at 10:16=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> I made no changes in 8x8. Are we sure it=E2=80=99s not due to Gabriell= e=E2=80=99s >>>> Salesforce changes? >>>> >>>> On Wed, Oct 30, 2024 at 9:03=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Hi Mark, >>>>> >>>>> It looks like the changes were implemented tonight. The call centre >>>>> was calling the new ring groups. >>>>> >>>>> I've added our on-call managers to the new ring groups so we're >>>>> covered for tonight but we need to adjust tomorrow. Lets grab a quick= call >>>>> when you're free. >>>>> >>>>> Thanks >>>>> >>>>> On Wed, Oct 30, 2024 at 4:38=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> Thanks Mark! >>>>>> >>>>>> On Wed, Oct 30, 2024 at 4:25=E2=80=AFPM Mark Warner >>>>>> wrote: >>>>>> >>>>>>> Diane / Tim - >>>>>>> Thanks for the call today. Hopefully, we have this all ironed out. >>>>>>> >>>>>>> The following On-Call ring group changes will occur during business >>>>>>> hours on Monday 11/4 so that the new On-Call functionality begins o= perating >>>>>>> at Closing time on Monday. Please let me know if I'm off on anythi= ng. >>>>>>> >>>>>>> *Chicago* >>>>>>> *Direct # for Call Center staff to call for escalations : >>>>>>> 773-743-4337* >>>>>>> *On-Call Ring Group members* >>>>>>> Diane Mockenhaupt >>>>>>> Michelle Lemus >>>>>>> Nancy Hopkins >>>>>>> Malin Maleegrai >>>>>>> Jinniefer Castillo >>>>>>> >>>>>>> *Midwest : KC, SL, Milwaukee, MIchigan, Columbus* >>>>>>> *Direct # for Call Center staff to call for escalations : >>>>>>> 816-427-0106* >>>>>>> *On-Call Ring Group members* >>>>>>> Abby Cnossen >>>>>>> Renae Moller >>>>>>> Julianna Brown >>>>>>> Holli Bower >>>>>>> Thivyah Malanar >>>>>>> Lluvia Pinela-Quinones >>>>>>> Pat Echols >>>>>>> Ashley Alford >>>>>>> Carrie Cleland >>>>>>> Ali Mchargue >>>>>>> Karla Hodge >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> *Mark Warner* >>>>>>> VoIP Network Administrator >>>>>>> Contact IT Support 8am-9pm EST @ (888) 838-1955 >>>>>>> itsupport@thekey.com >>>>>>> >>>>>> --000000000000fbedb20625da7b43 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'm reaching out to Tim and Mark now to discuss resolu= tion. On Fri, Nov 1, 2024 at 9:14=E2=80=AFAM Audra Williams <