--0000000000007793ed05e1a9e306 Content-Type: multipart/alternative; boundary="0000000000007793eb05e1a9e305" --0000000000007793eb05e1a9e305 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lindsey, Thank you so much for providing the insight. I'm sorry to hear about the difficulties that you're facing in serving this client. You and the team are doing your best with this situation. Nothing to add on our end, more just an FYI to keep you in the loop. But, more than happy to chat if you'd like, the door is always open. Hope you have a wonderful/relaxing weekend! Thank you, On Thu, Jun 16, 2022 at 3:58 PM Lindsey Fancy wrote: > Thanks Keri, > > This client has been surveyed in Medalia before and always has these > complaints. They like to get lots of free training, we have been through > over 40 caregivers to try to make them happy, and they rack up huge > invoices before being willing to even discuss them. They are one of those > clients we very seriously consider stopping service for due to the > treatment of the staff and unsafe working conditions. No matter how much > communication We have, we don't seem to be able to please them. If you ha= ve > any suggestions, I would be happy to discuss! > > Thanks, > > Lindsey > > Sent from my iPhone > > On Jun 16, 2022, at 5:02 PM, Keri Thrush wrote: > > =EF=BB=BF > Hi Lindsey, > > Please see the alert below from Medallia that has mentioned billing. Due > to potential limitations with your access in Medallia (will be resolved > early next week), the information from the link has been provided in the > screenshot. Please don't hesitate to reach out if you have any questions. > > [image: Screen Shot 2022-06-16 at 2.58.43 PM.png] > > Thank you, > > ---------- Forwarded message --------- > From: Medallia > Date: Thu, Jun 16, 2022 at 1:37 AM > Subject: Please Review: Billing Mentioned In Comment > To: Winnipeg West , Winnipeg West , > Winnipeg West , Winnipeg West , > Winnipeg West , Winnipeg West sdaoust@homecareassistance.com>, Winnipeg West , > Winnipeg West > > > Devora "Dev" Chepil mentioned billing in their comment. > > > Business Unit: Winnipeg > > Customer Segment: Elephant > > Comments: I have stayed with this company because of two caregivers. > Unfilled shifts. Phone calls not returned. Constant erroneous errors on > billing. Staff not matched well with client. New staff unable or unwillin= g > to read and follow written directions. When new staff are provided they d= o > not have an basic understanding of the job. Often Not provided with overl= ap > training for new staff. Staff that take training modules often have to us= e > a smart phone to do the training. Value for cost not worth the money spen= t. > > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D111656 > > --0000000000007793eb05e1a9e305 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quot