--Apple-Mail-8788813D-7662-41B7-BB49-A6F6D8AFF2E2 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks Keri, This client has been surveyed in Medalia before and always has these complai= nts. They like to get lots of free training, we have been through over 40 ca= regivers to try to make them happy, and they rack up huge invoices before be= ing willing to even discuss them. They are one of those clients we very seri= ously consider stopping service for due to the treatment of the staff and un= safe working conditions. No matter how much communication We have, we don't s= eem to be able to please them. If you have any suggestions, I would be happy= to discuss! Thanks, Lindsey Sent from my iPhone > On Jun 16, 2022, at 5:02 PM, Keri Thrush wrote: >=20 > =EF=BB=BF > Hi Lindsey, >=20 > Please see the alert below from Medallia that has mentioned billing. Due t= o potential limitations with your access in Medallia (will be resolved early= next week), the information from the link has been provided in the screensh= ot. Please don't hesitate to reach out if you have any questions.=20 >=20 >=20 >=20 > Thank you, >=20 > ---------- Forwarded message --------- > From: Medallia > Date: Thu, Jun 16, 2022 at 1:37 AM > Subject: Please Review: Billing Mentioned In Comment > To: Winnipeg West , Winnipeg West = , Winnipeg West , Winnipeg West , W= innipeg West , Winnipeg West , Winnipeg West , Winnipeg West >=20 >=20 > Devora "Dev" Chepil mentioned billing in their comment. >=20 >=20 >=20 > Business Unit: Winnipeg >=20 > Customer Segment: Elephant >=20 > Comments: I have stayed with this company because of two caregivers. Unfil= led shifts. Phone calls not returned. Constant erroneous errors on billing. S= taff not matched well with client. New staff unable or unwilling to read and= follow written directions. When new staff are provided they do not have an b= asic understanding of the job. Often Not provided with overlap training for n= ew staff. Staff that take training modules often have to use a smart phone t= o do the training. Value for cost not worth the money spent. >=20 >=20 >=20 > Please click here to see the full survey response and learn more about the= client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D111656 --Apple-Mail-8788813D-7662-41B7-BB49-A6F6D8AFF2E2 Content-Type: multipart/related; type="text/html"; boundary=Apple-Mail-ECCC1D92-63B0-46EF-9D70-7D801E27A286 Content-Transfer-Encoding: 7bit --Apple-Mail-ECCC1D92-63B0-46EF-9D70-7D801E27A286 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks Keri, This client= has been surveyed in Medalia before and always has these complaints. They l= ike to get lots of free training, we have been through over 40 caregivers to= try to make them happy, and they rack up huge invoices before being willing= to even discuss them. They are one of those clients we very seriously consi= der stopping service for due to the treatment of th