----==_mimepart_66743e2e6103f_1cb3fee222f2c6822262a5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Poulami, I wanted to follow up on this. I found a previous inquiry= back from January where you advised Alejandro that your office would be = handling this matter. Please let me know if Billing Help Desk can assist = in any way. Thank you! = = On Mon, 17 Jun at 10:03 AM , Marc Atkinson wrote:= = = Good Morning, = = Please reference the email below regarding former client Brian Cantwell = Smith (https://torontohca.clearcareonline.ca/clients/1000000000060230/). = Is your office able to put together a letter pertaining to an insurance c= laim that the client filed with a company called Provider Connect? It loo= ks like Provider Connect is a third-party company that assists people wit= h their insurance claims and collects documentation on their behalf. In t= his particular case, they are seeking a letter from us which details what= is highlighted below. = = Thank you! = = = = = = = = On Mon, 17 Jun at 9:58 AM , Marc Atkinson wrote:= = = Hi Sonia, = = Thank you for your email. We will take a look into this and get back to = you as soon as possible with a resolution. = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday = = = = = = = On Thu, 13 Jun at 1:55 PM , Provider Connect Support wrote: = = = = = = =C2=A0 = = = = = =C2=A0 = Good morning, = =C2=A0 = =C2=A0 = = We received a claim for=C2=A0Home Support/ Nursing Services for (ex. Greenshield Canada-Empire Life CCQ- SSQ for=C2=A0THE KEY) =C2=A0In o= rder to process these claims for (Brian Cantwell Smith), we require a letter from your agency. The letter = must indicate that all PSW's are certified and all RN/RPN/LPN are registe= red and in good standing with their provincial registry. Please forward t= he letter to support@providerconnect.ca.=C2=A0 Please include your full mailing address and phone number in your email. = = = = = = = = Thank you = Sonia=C2=A0 = = =C2=A0 = providerConnect = 8677 Anchor Drive, P.O. Box 1609, Windsor, ON, N9A = 6W1 = 1-844-553-2522 = support@providerconnect.ca = www.providerconnect.ca = = = = = = = = = This e-mail is confidential, intended solely for the use of the recipient= (s) to whom it was addressed. If you have received it in error, please do= not copy or distribute this e-mail. We ask that you notify us immediatel= y by replying to the sender and then delete this e-mail. E-mail sent or received over the internet may not be secure= . You should use caution when sending e-mail messages containing private = and confidential information or consider other secure means to send the i= nformation. If you have any questions regarding the authenticity or security of the e-mail you have received p= lease do not hesitate to contact us at 1-844-553-2522 = Ce courriel est confidentiel et n'est destin=C3=A9 =C3=A0 =C3=AAtre utili= s=C3=A9 que par le ou les destinataires =C3