Re: Second Request - HOME SUPPORT AGENCY (THE KEY) - Brian Cantwell Smith - [#833544]

--0000000000004f14c4061b535138 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, Thanks for following up. @Timon Page Can we provide a letter for our past client Brian Cantwell? *Best regards* *Pauli Shah* *Client Success Manager* *Direct: 289-412-1441* *Office: 905-337-1200* TheKey.ca [image: TheKey] On Thu, Jun 20, 2024 at 10:35=E2=80=AFAM Marc Atkinson = wrote: > Hi Poulami, > > I wanted to follow up on this. I found a previous inquiry back from > January where you advised Alejandro that your office would be handling th= is > matter. Please let me know if Billing Help Desk can assist in any way. > > Thank you! > > > > On Mon, 17 Jun at 10:03 AM , Marc Atkinson wrote: > Good Morning, > > Please reference the email below regarding former client Brian Cantwell > Smith (https://torontohca.clearcareonline.ca/clients/1000000000060230/). > Is your office able to put together a letter pertaining to an insurance > claim that the client filed with a company called Provider Connect? It > looks like Provider Connect is a third-party company that assists people > with their insurance claims and collects documentation on their behalf. I= n > this particular case, they are seeking a letter from us which details wha= t > is highlighted below. > > Thank you! > > > > On Mon, 17 Jun at 9:58 AM , Marc Atkinson wrote: > Hi Sonia, > > Thank you for your email. We will take a look into this and get back to > you as soon as possible with a resolution. > > Regards, > > Marc Atkinson > Billing Help Desk > 866-226-1702 > billing@thekey.com > 8:00AM-5:00PM EST Monday-Friday > > > > On Thu, 13 Jun at 1:55 PM , Provider Connect Support support@providerconnect.ca> wrote: > > > > Good morning, > > > We received a claim for Home Support/ Nursing Services for *(ex. > Greenshield Canada-Empire Life CCQ- SSQ for THE KEY**)* In order to > process these claims for *(Brian Cantwell Smith*), we require a letter > from your agency. The letter must indicate that all PSW's are certified a= nd > all RN/RPN/LPN are registered and in good standing with their provincial > registry. Please forward the letter to support@providerconnect.ca. Pleas= e > include your full mailing address and phone number in your email. > > > Thank you > Sonia > > providerConnect > 8677 Anchor Drive, P.O. Box 1609, Windsor, ON, N9A 6W1 > 1-844-553-2522 > support@providerconnect.ca > www.providerconnect.ca > > > This e-mail is confidential, intended solely for the use of the > recipient(s) to whom it was addressed. If you have received it in error, > please do not copy or distribute this e-mail. We ask that you notify us > immediately by replying to the sender and then delete this e-mail. E-mail > sent or received over the internet may not be secure. You should use > caution when sending e-mail messages containing private and confidential > information or consider other secure means to send the information. If yo= u > have any questions regarding the authenticity or sec