--000000000000dfca8505f4aafd94 Content-Type: multipart/alternative; boundary="000000000000dfca8305f4aafd92" --000000000000dfca8305f4aafd92 Content-Type: text/plain; charset="UTF-8" Hello Team, The below is applicable to Canada and is currently open to only private clients (payable by clients/family members). Should you have any questions, please contact me or Tim. Thank you. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Matthew Neal Date: Mon, Jan 23, 2023 at 12:10 PM Subject: New SLAs and Service Guarantee To: Sales Leadership Team , Revops Sales Leadership Team, Excited to share (attachments): - *New Service Level Agreements (SLAs)*: We have rolled out SLAs in the past around staffing but these are more comprehensive and we have great buy-in from our divisional operations leaders who co-authored. - *TheKey Satisfaction Guarantee*: This is a flyer announcing the new, extremely exciting promise we are now able to make to our referral sources - *We will replace the caregiver and comp the next shift if there was an unsatisfactory caregiver experience in the first month of care.* - This has already been communicated to RDs. HCLs can print locally and start to share with referral sources. Ashley, Dana, and I are excited to see how each of you uses this to motivate your HCLs and WIN with your ops customers and referral sources. We will carve-out 20 min of our weekly call Wed to go through these and talk about how you are communicating with your teams. Thanks, Matt -- Matt Neal Chief Development Officer * Please note my email has changed: * mneal@thekey.com (925) 285-2599 TheKey.com [image: TheKey] --000000000000dfca8305f4aafd92 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Team, The below is applicable to = Canada and is currently open to only private clients (payable by clients/fa= mily members). Should you have any questions, please contact me or Tim. Tha= nk you. Best regards, Matt =C2=A0 Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canad= a Please note my email has changed: mvijayan@TheKey.com <font style=3D= "font-family:Arial,Helvetica,sans-serif;line-height:16px;color:rgb(77