--000000000000684aa605f5f2fb7b Content-Type: multipart/alternative; boundary="000000000000684aa405f5f2fb79" --000000000000684aa405f5f2fb79 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team The below is now valid for ALL clients. *I expect each and everyone of you to locally print the TheKey Satisfaction Guarantee Flyer and start to share with referral sources.* This flyer is a great tool to gain access, inspire confidence and trust among your referral partners and generate more STARTS. @Lorena Ybarra Let me know if you need to translate and print in French. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Matt Vijayan Date: Tue, Feb 14, 2023 at 10:55=E2=80=AFAM Subject: Fwd: New SLAs and Service Guarantee To: Canada Sales Cc: Timothy Thomas Hello Team, The below is applicable to Canada and is currently open to only private clients (payable by clients/family members). Should you have any questions, please contact me or Tim. Thank you. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Matthew Neal Date: Mon, Jan 23, 2023 at 12:10 PM Subject: New SLAs and Service Guarantee To: Sales Leadership Team , Revops Sales Leadership Team, Excited to share (attachments): - *New Service Level Agreements (SLAs)*: We have rolled out SLAs in the past around staffing but these are more comprehensive and we have great buy-in from our divisional operations leaders who co-authored. - *TheKey Satisfaction Guarantee*: This is a flyer announcing the new, extremely exciting promise we are now able to make to our referral sourc= es - *We will replace the caregiver and comp the next shift if there was an unsatisfactory caregiver experience in the first month of care.* - This has already been communicated to RDs. HCLs can print locally and start to share with referral sources. Ashley, Dana, and I are excited to see how each of you uses this to motivate your HCLs and WIN with your ops customers and referral sources. We will carve-out 20 min of our weekly call Wed to go through these and talk about how you are communicating with your teams. Thanks, Matt --=20 Matt Neal Chief Development Officer * Please note my email has changed: * mneal@thekey.com (925) 285-2599 TheKey.com [image: TheKey] --000000000000684aa405f5f2fb79 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team The below is now valid for ALL = clients. I expect each and everyone of you to locally pr= int the TheKey Satisfaction Guarantee Flyer and start to share with referra= l sources. This flyer is a great=C2=A0tool to gain a= ccess, inspire confidence and trust among your referral partners and genera= te more STARTS.=C2=A0 @Lo