--0000000000003ea77805f49ade8d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Dominique, For Sarfi: I replied back to the client explaining the full sheet and this is what we can offer, I did not get a response so I assumed he understood. Sometimes clients get confused as to what they need for taxes. They also have our invoices to reference back. I want to make this a standard procedure and set a precedent that the attached sheet is the best we can provide to our clients. It's the easiest to get and requires no manual work. It has everything the client needs. In regards to address, they have our invoices for reference. All they require for tax purposes is the total amount for 2022 and invoices for backup. Going forward this is what we are going to provide all of our clients in Montreal. Majority of our clients are perfectly fine with the sheet, we will have that odd client who gets confused and wants more, in those cases we just explain further. thank you, On Mon, Feb 13, 2023 at 2:35 PM Dominique Jacobs wrote= : > Hello, > > For Rochon, we have spoken with them multiple times, Cheryl has also > gotten involved. They were approximately $9000.00 behind (40 hour a week > client) > > Ali, for Sarfi I am seeing that it was not the excel sheet now but > Robert's reply to the PDF document was " I need something for tax purpose= s. > This doesn't even have your address in it...." > > Is there something that can be sent with an address and a signature from > the billing department as proof for the government? If so, that would be > great. > > Thank you > Dominique > > > > Dominique Jacobs > > > > *Client Care Manager/Licensed Practical Nurse* > > *Gestionnaire des soins/**Infirmi=C3=A8re auxiliaire* > > Tel: 514.907.5065 | Fax: 514.221.4265 > > djacobs@homecareassistance.com | Homecareassistancemontreal.ca > > > > On Mon, Feb 13, 2023 at 2:25 PM Timothy Thomas wrote: > >> Yes an initial conversation with client success is appropriate when a >> client becomes delinquent. Collections would take over once we're over 3= 0 >> days in arrears. >> >> Please note that we've hired a bilingual collections manager for Canada >> that will be operational in early March. >> >> @Ali Malik How far behind is *Rochon? * >> >> On Mon, Feb 13, 2023 at 2:15 PM Tim Thomas wrote: >> >>> Timothy, Cheryl? >>> >>> >>> >>> *Tim Thomas Sr.* >>> *Home Care Assistance (Montr=C3=A9al)* >>> Tel: 514.726.7647 >>> tthomas@homecareassistance.com | >>> Homecareassistancemontreal.ca >>> >>> >>> >>> >>> >>> >>> >>> On Feb 13, 2023, at 2:08 PM, Ali Malik wrote: >>> >>> Hi Dominique, >>> >>> *For Sarfi:* I have sent him the PDF format of a full account statement >>> which shows the company name and precise breakdown. I've explained to h= im >>> that this is what we provide all our clients and should be >>> sufficient enough for tax purposes. I will attached the statement here = for >>> reference/ >>> >>> *For Tarantino:* I will be sending the account s