--0000000000005466e905f499f3d6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, For Rochon, we have spoken with them multiple times, Cheryl has also gotten involved. They were approximately $9000.00 behind (40 hour a week client) Ali, for Sarfi I am seeing that it was not the excel sheet now but Robert's reply to the PDF document was " I need something for tax purposes. This doesn't even have your address in it...." Is there something that can be sent with an address and a signature from the billing department as proof for the government? If so, that would be great. Thank you Dominique Dominique Jacobs *Client Care Manager/Licensed Practical Nurse* *Gestionnaire des soins/**Infirmi=C3=A8re auxiliaire* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@homecareassistance.com | Homecareassistancemontreal.ca On Mon, Feb 13, 2023 at 2:25 PM Timothy Thomas wrote: > Yes an initial conversation with client success is appropriate when a > client becomes delinquent. Collections would take over once we're over 30 > days in arrears. > > Please note that we've hired a bilingual collections manager for Canada > that will be operational in early March. > > @Ali Malik How far behind is *Rochon? * > > On Mon, Feb 13, 2023 at 2:15 PM Tim Thomas wrote: > >> Timothy, Cheryl? >> >> >> >> *Tim Thomas Sr.* >> *Home Care Assistance (Montr=C3=A9al)* >> Tel: 514.726.7647 >> tthomas@homecareassistance.com | >> Homecareassistancemontreal.ca >> >> >> >> >> >> >> >> On Feb 13, 2023, at 2:08 PM, Ali Malik wrote: >> >> Hi Dominique, >> >> *For Sarfi:* I have sent him the PDF format of a full account statement >> which shows the company name and precise breakdown. I've explained to hi= m >> that this is what we provide all our clients and should be >> sufficient enough for tax purposes. I will attached the statement here f= or >> reference/ >> >> *For Tarantino:* I will be sending the account statement tomorrow >> morning when I get access to QB . >> >> *For Rochon:* I've sent them a breakdown of what they need to pay, they >> had a pretty significant balance owed. I proposed PAD because it's the >> easiest method for the client as well because they don't need to constan= tly >> drop off cheques. The client receives weekly invoices but will most like= ly >> still call us when he is available to drop of cheques to see the balance >> owed. @Timothy Thomas How do you want to proceed with >> this case? Do we leave it as is or should we insist on transitioning to = a >> different payment method? >> >> thank you, >> >> On Mon, Feb 13, 2023 at 12:44 PM Dominique Jacobs >> wrote: >> >>> Good afternoon all, >>> >>> *Client Tarantino: *I just received a call from Franca Tarantino saying >>> that she had requested a receipt for tax purposes and never received it= . >>> >>> *Client Sarfi (Harrison): *Robert Sarfi had requested a tax receipt as >>> well and the same Excel Spreadsheet was sent to him that was sent to th= e >>> 24hr client Hirsch. >>> >>