--000000000000eab865060778b4f1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Looks like we're all free at 2:30 EST, I will set us up a meeting for then since you're all gone for the day. Let me know if you already set something up I can cancel mine. GW Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Wed, Oct 11, 2023 at 1:28=E2=80=AFPM Timothy Thomas wrot= e: > go ahead with out me please. I have a conflict. > > On Wed, Oct 11, 2023 at 3:50=E2=80=AFPM Mark Warner > wrote: > >> 4pm EST would work best for me. Thanks! >> >> >> On Wed, Oct 11, 2023 at 2:46=E2=80=AFPM Joey Taylor >> wrote: >> >>> Is everyone free to meet tomorrow at either 11 AM or 4 PM EST? Will be = a >>> very quick meeting, I just want to get a final confirmation on how it w= ill >>> all work so I can prepare my team and the on-call managers!! >>> >>> On Wed, Oct 11, 2023 at 2:59=E2=80=AFPM Gabrielle Wolfe >>> wrote: >>> >>>> Let me know @Mark Warner @Joey Taylor >>>> if you need me to hop on a call as well. >>>> >>>> Thanks! >>>> >>>> GW >>>> >>>> Gabrielle Wolfe >>>> * Please note my email has changed: * >>>> gwolfe@thekey.com >>>> +1-360-502-3020 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Wed, Oct 11, 2023 at 11:47=E2=80=AFAM Timothy Thomas wrote: >>>> >>>>> Joey connect with Mark if you have any additional concerns, otherwise >>>>> I think we should pull the trigger here. >>>>> >>>>> On Wed, Oct 11, 2023 at 1:24=E2=80=AFPM Mark Warner >>>>> wrote: >>>>> >>>>>> We can sure have another meeting, but all that the Intake change >>>>>> amounts to is ... >>>>>> >>>>>> - Callers who press option 1 during Closed hours ONLY will be >>>>>> forwarded directly to Frax rather than ringing the On-Call group as = it is >>>>>> today. >>>>>> - Frax staff will have those direct numbers to each Lead group in >>>>>> cases where they might need to escalate a call. >>>>>> >>>>>> When you give me the go, I will make the changes during OPEN hours s= o >>>>>> that once CLOSED hours occur (including weekends and holidays), the >>>>>> described new call flow will activate. Again, please feel free to s= chedule >>>>>> a meeting if you'd like to talk a little more about it. >>>>>> >>>>>> Thanks! >>>>>> >>>>>> On Wed, Oct 11, 2023 at 12:09=E2=80=AFPM Joey Taylor >>>>>> wrote: >>>>>> >>>>>>> We are good to go!! >>>>>>> Would it be possible to do 1 more quick 10 meeting so I can fully >>>>>>> understand how the call process will go. >>>>>>> >>>>>>> Thanks, >>>>>>> >>>>>>> On Tue, Oct 10, 2023 at 9:26=E2=80=AFAM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Mark, >>>>>>>> >>>>>>>> Yes I believe we are all set. I'll let @Joey Taylor >>>>>>>> make the final call. >>>>>>>> >>>>>>>> Thanks >>>>>>>> Tim >>>>>>>> >>>>>>>> On Mon, Oct 9, 2023 at 12:12=E2=80=AFPM Mark Warner >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hi all! Are we still on for tomorrow? If so, what time are we >>>>>>>>> thinking we w