--Apple-Mail-35F35790-EAC5-47E0-B91B-3C4FBF5CEAD1 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Copying leadership for visibility and for swift action.=20 Best regards, Matt =20 Matt Vijayan Director of Sales, Canada Please note my email has changed: mvijayan@TheKey.com (905) 592-0085 TheKey.com > On Sep 28, 2022, at 3:52 PM, Amanda Ilines wrot= e: >=20 > =EF=BB=BF > Hi Everyone, >=20 > I just received a referral who is a client of Jeanette's who she brought i= nto Sunrise of Oakville and now they are looking to get services started ASA= P as she is higher care than they anticipated. >=20 > They are looking to have a caregiver in this saturday from 8am-1pm that wa= s supposed to be by another home care agency and they cancelled.=20 >=20 > However, they are looking to move forward with shifts from 8pm-8am overnig= ht starting Saturday as well.=20 >=20 > Please advise on what the process is here and who does what piece.=20 >=20 > See the below email on details of this client. >=20 > ---------- Forwarded message --------- > From: Jeanette Bock > Date: Wed, Sep 28, 2022 at 3:24 PM > Subject: Client D. M. at Sunrise who requires 12 hours Overnight Care. > To: Amanda Ilines > Cc: Oakville.DOS (Meyers, Shea) >=20 >=20 > Hi Amanda, >=20 > =20 >=20 > Below are some things to add to Diane=E2=80=99s care plan. You may want t= o check the database, as mentioned this afternoon they were a prospect when I= was at Home Care Assistance.=20 >=20 > =20 >=20 > Name is: Diane MacKay, husbands name is Ron MacKay and daughter is Linda W= atson. Address is: 373 Peregrine Way, Milton. >=20 > =20 >=20 > Care Plan: >=20 > Familiarity =E2=80=93 Instead of introducing your self as someone she does= n=E2=80=99t know, instead it=E2=80=99s suggested you assume you=E2=80=99ve a= lready met and how great it is to see her again. > Diane hasn't slept well at night for the last 6-8 weeks. Therefore, the g= oal is to keep her calm and relaxed until she gets comfortable and is less a= gitated. She will doze off in a comfy chair in the lounge when relaxed. Be= st not to tell her to get into bed, but suggest it if she seems sleepy. > Diane doesn't do well with being told to do something. Again us suggesti= ons instead by saying =E2=80=9CI=E2=80=99m going to go to the washroom, do y= ou need to go? I=E2=80=99m going to get a drink do you want one? Etc=E2=80=A6= > Do not keep her confined to her room. She gets agitated at night and need= s to walk to calm her. Sunrise encourages the caregiver for Diane to use the= common area overnight to walk the floor or use the comfy chairs in the loun= ge. > They have sent a urine sample to determine if Diane has a UTI but won=E2=80= =99t know results until Monday.=20 > Diane loves to listen to Adele; it seems to calm her. There is now an Ade= le CD and CD player in her room to use. > She likes soccer, her favourite team is Manchester United. > She likes hearing stories of England, even made-up ones. Use imaginat