Re: Client D. M. at Sunrise who requires 12 hours Overnight Care.

--000000000000491c2505e9c27b57 Content-Type: multipart/alternative; boundary="000000000000491c2405e9c27b56" --000000000000491c2405e9c27b56 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Looks like they need 8am-1pm(Saturday) as well 8pm(Saturday)-8am(Sunday) and then 8pm - 8am continuing from there. On Wed, Sep 28, 2022 at 4:09 PM Matt Vijayan wrote: > Copying leadership for visibility and for swift action. > > Best regards, > > Matt > > Matt Vijayan > Director of Sales, Canada > > *Please note my email has changed:* > mvijayan@TheKey.com > (905) 592-0085 > TheKey.com > [image: TheKey] > > On Sep 28, 2022, at 3:52 PM, Amanda Ilines > wrote: > > =EF=BB=BF > Hi Everyone, > > I just received a referral who is a client of Jeanette's who she brought > into Sunrise of Oakville and now they are looking to get services started > ASAP as she is higher care than they anticipated. > > They are looking to have a caregiver in this saturday from 8am-1pm that > was supposed to be by another home care agency and they cancelled. > > However, they are looking to move forward with shifts from 8pm-8am > overnight starting Saturday as well. > > Please advise on what the process is here and who does what piece. > > See the below email on details of this client. > > ---------- Forwarded message --------- > From: Jeanette Bock > Date: Wed, Sep 28, 2022 at 3:24 PM > Subject: Client D. M. at Sunrise who requires 12 hours Overnight Care. > To: Amanda Ilines > Cc: Oakville.DOS (Meyers, Shea) > > > Hi Amanda, > > > > Below are some things to add to Diane=E2=80=99s care plan. You may want = to check > the database, as mentioned this afternoon they were a prospect when I was > at Home Care Assistance. > > > > Name is: Diane MacKay, husbands name is Ron MacKay and daughter is Linda > Watson. Address is: 373 Peregrine Way, Milton. > > > > Care Plan: > > 1. Familiarity =E2=80=93 Instead of introducing your self as someone s= he > doesn=E2=80=99t know, instead it=E2=80=99s suggested you assume you=E2= =80=99ve already met and how > great it is to see her again. > 2. Diane hasn't slept well at night for the last 6-8 weeks. > Therefore, the goal is to keep her calm and relaxed until she gets > comfortable and is less agitated. She will doze off in a comfy chair = in > the lounge when relaxed. Best not to tell her to get into bed, but su= ggest > it if she seems sleepy. > 3. Diane doesn't do well with being told to do something. Again us > suggestions instead by saying =E2=80=9CI=E2=80=99m going to go to the= washroom, do you > need to go? I=E2=80=99m going to get a drink do you want one? Etc=E2= =80=A6 > 4. Do not keep her confined to her room. She gets agitated at night > and needs to walk to calm her. Sunrise encourages the caregiver for Di= ane > to use the common area overnight to walk the floor or use the comfy ch= airs > in the lounge. > 5. They have sent a urine sample to determine if Diane has a UTI but > won=E2=80=99t know results unti