This is a multipart message in MIME format. ------=_NextPart_000_0803_01DAEE66.D7033F00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0804_01DAEE66.D7033F00" ------=_NextPart_001_0804_01DAEE66.D7033F00 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon- =20 It was brought to my attention that 3 clients have been charged ongoing = through various portals, despite our messaging not to use any systems = other than Versapay to charge clients. My apologies for the oversight.=20 =20 As of today, that has been stopped. =20 The clients we cannot charge through Bambora/Stripe anymore are below, = we will need a new PAF from them. This is why Susan thinks we=E2=80=99re = asking questions that don=E2=80=99t make sense, she=E2=80=99s unclear = why we need information for her if we=E2=80=99ve been charging her, but = doesn=E2=80=99t realize we were using Stripe and should not have been. = @tt@thekey.com are these clients we can follow up = with on the Help Desk side? If any are too sensitive for us to call, = we=E2=80=99d ask that your team support the effort. Thanks for looping = me into this one. =20 146264 Richard Belshaw- Bambora 146272 Susan Pinder- Stripe 146237 Dr. Said Salama- Stripe =20 Elizabeth Clark=20 Director =20 =20 From: Marc Atkinson =20 Sent: Wednesday, August 14, 2024 11:35 AM To: tt@thekey.com; Timon Page Cc: kristal.parris@thekey.com; eclark@thekey.com; = lito.delapena@thekey.com; clum@thekey.com Subject: Fwd: 146272 Susan "Sue" Pinder / Updating Payment Method - = [#885994] =20 Hi Tim and Timon, =20 Thank you both for confirming. We are also checking with our Payment = Applications specialists and hope to have this resolved soon. We will = get back to your office with a resolution. On Wed, 14 Aug at 12:19 PM , Timothy Thomas wrote:=20 Hi Liz.=20 =20 Are we still using Stripe? The local team has no involvement in this.=20 =20 Thanks.=20 Tim Thomas Head of Midwest & Canada Divisions | TheKey Mobile: 514.591.9387 =20 =20 =20 =20 On Wed, Aug 14, 2024 at 12:06=E2=80=AFPM Timon Page = > wrote: Hi Marc =20 No payments are being processed by my team. Sue Pinder was originally a = Mavencare client and we cannot locate the hard copies of the = documentation so we will have to re-do the paperwork. We will let you = know when this is done and uploaded to Clearcare. =20 Best regards, Timon Page=20 General Manager, Ontario=20 =09 Please note my email address has changed:=20 timon.page@thekey.com =20 Mobile: (437) 223-0841 TheKey.com=20 =20 =20 =20 =20 On Wed, Aug 14, 2024 at 10:53=E2=80=AFAM Marc Atkinson = > wrote: Hi Kristal and Timon, =20 Please reference the emails below regarding payments for Susan "Sue" = Pinder = (https://torontohca.clearcareonline.ca/clients/1000000000040435/). =20 After reviewing her account, it seems as if payments are being ran = through Stripe, using the client's credit card. Can your office please = confirm if your office is running these payments? Idea