----==_mimepart_66bcf8e69cb09_1f73ff282ee83d87809559f Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim and Timon, Thank you both for confirming. We are also checking= with our Payment Applications specialists and hope to have this resolved= soon. We will get back to your office with a resolution. = = On Wed, 14 Aug at 12:19 PM , Timothy Thomas wrote: Hi Liz.=C2=A0 = = Are we still using Stripe? The local team has no involvement in this.=C2= =A0 = = Thanks.=C2=A0 = = Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey = Mobile: 514.591.9387 = = = = = = = = = = On Wed, Aug 14, 2024 at 12:06=E2=80=AFPM Timon Page wrote: = = = Hi Marc = No payments are being processed by my team. Sue Pinder was originally a = Mavencare client and we cannot locate the hard copies of the documentatio= n so we will have to re-do the paperwork. We will let you know when this = is done and uploaded to Clearcare. = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = = = On Wed, Aug 14, 2024 at 10:53=E2=80=AFAM Marc Atkinson wrote: = = = = = Hi Kristal and Timon, = = Please reference the emails below regarding payments for Susan "Sue" Pin= der (https://torontohca.clearcareonline.ca/clients/1000000000040435/). = = After reviewing her account, it seems as if payments are being ran throu= gh Stripe, using the client's credit card. Can your office please confirm= if your office is running these payments? Ideally, since we have now tra= nsitioned into Versapay, we should be adding her credit card into VP and = set payments for autopay. Her card's expiration date is changing at the e= nd of this month to 09/27. = = Please advise on this. Thank you! = = = = On Tue, 30 Jul at 3:59 PM , Jose Morales wrote: = = Hi Team, = = Client 146272 Susan "Sue" Pinder = = There is not payment method on file in Versapay. And there is no payment= information in clear care.=C2=A0 Please provide a signed PAF or signed C= CA and we'll update Versapay with a payment method as advised. = = = = = Thank you for your time=C2=A0 = = Jose Morales = = = Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0TheKey.com = =C2=A0 = = = = =C2=A0 = = = = On Tue, 30 Jul at 7:06 AM , 146272 Susan Pinder C/ O Linda Creighton wrote:=C2=A0 Hello, The cc numbers have not change= d.=C2=A0 It is just the expiry date and I have given that to you. = There is nothing more to update. = = Thank you, = Linda ----==_mimepart_66bcf8e69cb09_1f73ff282ee83d87809559f Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim and Timon, Thank you both for confirming. We are also checking with= our Payment Applications specialists and hope to have this resolved soon= . We will get back to your office with a resolution. On Wed, 14 Aug at 12:19 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: Hi Liz.=C2=A0 Are