--000000000000bda2d205f7fa7a8f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Dov for being patient with us. We are going to be introducing a new billing system in the coming months which will automate everything. In the meantime we will need to do this manually and add it to our exception list. We have a few clients in which we need to alter a few things before sending out the invoice, we will ensure your mothers account is added to this list so we dont come into this problem. Once again we apologize and should you have any further issues or concerns, email me directly and I will assist you right away. Warm regards, On Tue, Mar 28, 2023 at 2:50=E2=80=AFPM Dov Gandell wr= ote: > Hi Ali, > > I accept your apology. I offer to you that if your system is to adopt a > weekly manual review of an automated system to get this right, it will > absolutely fail over time. I remind you that my mother's name is Ronith > Hirsch - it was spelled in two different ways in the last email. I do no= t > see how an automated system can allocate two similar but different accoun= ts > to the same person. I am fine not being privy to the background chatter > about who needs to do what. Thank you for trying. > > Dov > > On Tue, Mar 28, 2023 at 2:41=E2=80=AFPM Ali Malik = wrote: > >> Goodafternoon Dov, >> >> Please ignore that invoice you have received. Please see attached your >> invoice. Apologies for the confusion. Also note that we credit on file, >> once that credit is fully applied , we will charge the remaining balance= if >> there is any. >> >> @Vincenzo Nesparoli Please ensure every >> week you review client Roni Hirsh and ensure that they are receiving the= ir >> respective invoice and that the other clients invoice are not being tagg= ed >> to their profile. The names are almost identical so our system >> automatically allocates it to Roni Hirsch but we will need to go in and >> manually move that invoice to the other client. >> >> @Tim Thomas Please do not charge this client until >> we have allocated the credit for the overcharge. >> >> Once again, sincere apologies Dov. Anytime you have any questions or >> concerns, immediately let me know and I will ensure we assist you right >> away. >> >> thank you, >> >> >> On Tue, Mar 28, 2023 at 2:26=E2=80=AFPM Dov Gandell = wrote: >> >>> Dear Timothy, >>> >>> Your billing problems in Montreal are not resolved. The statement I jus= t >>> received is plain wrong. >>> >>> Dov Gandell >>> >>> >>> On Tue, Mar 28, 2023 at 1:56=E2=80=AFPM wrote: >>> >>>> Roni Hirsch: >>>> >>>> Votre facture est ci-jointe. >>>> >>>> Les frais seront trait=C3=A9s selon votre mode de paiement. >>>> >>>> Si vous payez par virement Interac, svp envoyer le montant total =C3= =A0 >>>> adminmtl@homecareassistance.com. SVP, mettre en r=C3=A9f=C3=A9rence vo= tre num=C3=A9ro >>>> de facture. Notez que vous n'avez pas besoin de mot de passe pour vire= ment >>>> Interac. >>>> >>>> Merci de faire affaire av