--000000000000b4369d05f7fa545b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali, I accept your apology. I offer to you that if your system is to adopt a weekly manual review of an automated system to get this right, it will absolutely fail over time. I remind you that my mother's name is Ronith Hirsch - it was spelled in two different ways in the last email. I do not see how an automated system can allocate two similar but different accounts to the same person. I am fine not being privy to the background chatter about who needs to do what. Thank you for trying. Dov On Tue, Mar 28, 2023 at 2:41=E2=80=AFPM Ali Malik wr= ote: > Goodafternoon Dov, > > Please ignore that invoice you have received. Please see attached your > invoice. Apologies for the confusion. Also note that we credit on file, > once that credit is fully applied , we will charge the remaining balance = if > there is any. > > @Vincenzo Nesparoli Please ensure every > week you review client Roni Hirsh and ensure that they are receiving thei= r > respective invoice and that the other clients invoice are not being tagge= d > to their profile. The names are almost identical so our system > automatically allocates it to Roni Hirsch but we will need to go in and > manually move that invoice to the other client. > > @Tim Thomas Please do not charge this client until > we have allocated the credit for the overcharge. > > Once again, sincere apologies Dov. Anytime you have any questions or > concerns, immediately let me know and I will ensure we assist you right > away. > > thank you, > > > On Tue, Mar 28, 2023 at 2:26=E2=80=AFPM Dov Gandell = wrote: > >> Dear Timothy, >> >> Your billing problems in Montreal are not resolved. The statement I just >> received is plain wrong. >> >> Dov Gandell >> >> >> On Tue, Mar 28, 2023 at 1:56=E2=80=AFPM wrote: >> >>> Roni Hirsch: >>> >>> Votre facture est ci-jointe. >>> >>> Les frais seront trait=C3=A9s selon votre mode de paiement. >>> >>> Si vous payez par virement Interac, svp envoyer le montant total =C3=A0 >>> adminmtl@homecareassistance.com. SVP, mettre en r=C3=A9f=C3=A9rence vot= re num=C3=A9ro >>> de facture. Notez que vous n'avez pas besoin de mot de passe pour virem= ent >>> Interac. >>> >>> Merci de faire affaire avec nous. Nous l'appr=C3=A9cions beaucoup. >>> >>> -------------------------------------------------------------------- >>> >>> Your invoice is attached. >>> >>> Your method of payment will be charged. >>> >>> If you are paying by e-transfer, please send the full amount to >>> adminmtl@homecareassistance.com. Please reference the invoice number on >>> the e-transfer payment. You do not need a password for the e-transfer. >>> >>> Thank you for your business - we appreciate it very much. >>> >>> Soins =C3=A0 Domicile / Home Care Assistance (Montr=C3=A9al) Inc. >>> 4464 Ste. Catherine Ouest >>> Westmount, QC >>> H3Z 1R7 >>> (514) 907-5065 >>> >> > > -- > *Ali Malik* > Manager - Financial Operatio