+1 Shiella, apologies, incorrect email address was originally inputted.
On Mon, Aug 29, 2022 at 10:20 AM Keri Thrush <kthrush@thekey.com> wrote:
> Hi, team!
>
>
> Hope everyone is doing well. As you are aware, our Service Quality
> department will take the lead on responding to all client detractor
> Medallia surveys. As part of our pre-planning, requesting for any context
> or background information about client Joyce Schueck. This is Joyce's
> relationship2 survey which tells us that they have been a client for 90+
> days. We plan to reach out to speak to Julie Schueck (indicated as
> primary contact in Clear Care) via phone and attempt to gather more
> information so that we as a team can determine how to turn their experience
> around, partnering with your operations.
>
> On Sat, Aug 27, 2022 at 10:25 PM Medallia <noreply@app.medallia.com>
> wrote:
>
>> Client Name: Joyce Schueck
>>
>>
>> CC ID: 1000000000023408
>>
>> Primary Contact: Julie Schueck
>>
>> PC Contact Info: julieschueck@gmail.com / +6048386787
>>
>> Survey Delivery: Email
>>
>>
>> Division: Canada
>>
>> Business Unit: Vancouver
>>
>> Tenure: More Than 52 Weeks
>>
>> Actual Customer Segment: Elephant
>>
>> Stated Customer Segment:
>>
>>
>>
>> Survey: Relationship 2
>>
>> Main Score: 6
>>
>> Comments: The support to family from head office could be better.
>>
>>
>> Please click here to see the full survey response and learn more about
>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=130434
>>
>