--00000000000033af0f05e7647bff Content-Type: text/plain; charset="UTF-8" Hi, team! Hope everyone is doing well. As you are aware, our Service Quality department will take the lead on responding to all client detractor Medallia surveys. As part of our pre-planning, requesting for any context or background information about client Joyce Schueck. This is Joyce's relationship2 survey which tells us that they have been a client for 90+ days. We plan to reach out to speak to Julie Schueck (indicated as primary contact in Clear Care) via phone and attempt to gather more information so that we as a team can determine how to turn their experience around, partnering with your operations. On Sat, Aug 27, 2022 at 10:25 PM Medallia wrote: > Client Name: Joyce Schueck > > > CC ID: 1000000000023408 > > Primary Contact: Julie Schueck > > PC Contact Info: julieschueck@gmail.com / +6048386787 > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Vancouver > > Tenure: More Than 52 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: > > > > Survey: Relationship 2 > > Main Score: 6 > > Comments: The support to family from head office could be better. > > > Please click here to see the full survey response and learn more about the > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=130434 > --00000000000033af0f05e7647bff Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, team! =C2=A0 Hope ev= eryone is doing well. As you are aware, our Service Quality department will= take the lead on responding to all client detractor Medallia surveys. As p= art of our pre-planning, requesting for any context or background informati= on about client Joyce Schueck . This is Joyce's relationship2 survey which tells us that they hav= e been a client for= 90+ days . We plan = to reach out to speak to Julie Schueck (indicated as primary contact in Clear Care) via phone = and attempt to gather more information so that we as a team can determine h= ow to turn their experience around, partnering with your operations. = On Sat, Aug 27, 2022 at 10:25 PM Medallia < noreply@app.medallia.com > wrote: = Client Name:=C2=A0Joyc= e Schueck CC ID:=C2=A01000000000023408 Primary Con= tact:=C2=A0Julie Schueck PC Contact Info:=C2=A0 julieschueck@gmail.com /=C2=A0+60= 48386787 Survey Delivery:=C2=A0Email Division:=C2=A0= Canada Business Unit: Vancouver Tenure:=C2=A0More Than 52 Weeks= Actual Customer S