This is a multipart message in MIME format. ------=_NextPart_000_0B31_01D9D0E2.52B525D0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0B32_01D9D0E2.52B525D0" ------=_NextPart_001_0B32_01D9D0E2.52B525D0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Tim & Ali- =20 What is the total invoiced, total write off, and total after adjustments = we expect to collect from the below thread? Additionally, I=E2=80=99d = like to understand how we avoid this in the future? Are their sign in = sheets stated as a source of truth in our contract? Are we taking back = compensation or discussing any of this with the CGs impacted? I imagine = there would be carenotes or something to evidence the work that was = done, did we try looking into that? =20 Thanks for clarifying- =20 =20 Kind regards- =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =20 =20 =20 =20 From: Sumira Suthesan =20 Sent: Wednesday, August 16, 2023 11:10 AM To: Ali Malik Cc: Timothy Thomas ; Administration Home Care Assistance = ; Elizabeth Clark Subject: Re: Payment =20 Hi Ali, =20 I emailed Anca, I'll let you know when she responds. =20 Thanks, Sumira =20 On Wed, Aug 16, 2023 at 10:59=E2=80=AFAM Ali Malik > wrote: Thanks Tim, =20 =20 @Sumira Suthesan Please email Anca = (her email is in this thread) and ask her if adding credits to the = invoices for the amounts of the bookings she mentioned would suffice? It = will be difficult to edit an invoice for previous months. Worse case = scenario we make manual invoices. =20 Once you get a response from her, let us discuss how to proceed. =20 thank you, =20 On Wed, Aug 16, 2023 at 1:49=E2=80=AFPM Timothy Thomas > wrote: including @Elizabeth Clark . This is a part = of our collections effort in Montreal. =20 On Wed, Aug 16, 2023 at 1:48=E2=80=AFPM Administration Home Care = Assistance > wrote: =20 Hi Sumira. Can you adjust all these disputed invoices according to her = email and forward the revisions to her. As per Timothy, we will write = off any losses on our side. They will then make payments for the = balance. =20 Thanks. =20 =20 Tim Thomas 514 726 7647 =20 Begin forwarded message: From: Timothy Thomas > Date: August 16, 2023 at 1:16:05 PM EDT To: Administration Home Care Assistance > Subject: Re: Payment =EF=BB=BF Yes. Lets write off these disputes ans get paid.=20 =20 On Wed, Aug 16, 2023 at 1:03 PM Administration Home Care Assistance = > wrote: Do we just tell Sumira to reissue the invoice based on their notes or do = we want someone to review before hand? Tim Thomas 514 726 7647 =20 Begin forwarded message: From: "Anca Besof (CCOMTL)" > Date: August 16, 2023 at 12:37:18 PM EDT To: Home Care Assistance / Soins a Domicile = > Cc: tt@thekey.com , Lisa Sbardi = >, Maria Lazaris = > Subject: Fw: Payment =EF=BB=BF=20 Hello, =20 Please see below the credit requests for the