--000000000000ec05660603211230 Content-Type: multipart/alternative; boundary="000000000000ec0564060321122f" --000000000000ec0564060321122f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Can you kindly please look into the bookings they are saying they dont want to pay because CG didnt show up. As Elizabeth mentioned, did we jot note this down anywhere, did the CGs get paid? Who would be able to assist with this? @Sumira Suthesan Please get the total $ of the above bookings we are potentially writing off. We will discuss this in our meeting. thank you On Thu, Aug 17, 2023 at 11:10=E2=80=AFAM wrote: > Hi Tim & Ali- > > > > What is the total invoiced, total write off, and total after adjustments > we expect to collect from the below thread? Additionally, I=E2=80=99d lik= e to > understand how we avoid this in the future? Are their sign in sheets stat= ed > as a source of truth in our contract? Are we taking back compensation or > discussing any of this with the CGs impacted? I imagine there would be > carenotes or something to evidence the work that was done, did we try > looking into that? > > > > Thanks for clarifying- > > > > > > Kind regards- > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > *TheKey* > > Office|Cell : 619-822-4855 > > eclark@thekey.com > > > > *TheKey.com * > > > > [image: TheKey] > > > > > > > > > > > > > > *From:* Sumira Suthesan > *Sent:* Wednesday, August 16, 2023 11:10 AM > *To:* Ali Malik > *Cc:* Timothy Thomas ; Administration Home Care Assistance > ; Elizabeth Clark > *Subject:* Re: Payment > > > > Hi Ali, > > > > I emailed Anca, I'll let you know when she responds. > > > > Thanks, > > Sumira > > > > On Wed, Aug 16, 2023 at 10:59=E2=80=AFAM Ali Malik = wrote: > > Thanks Tim, > > > > > > @Sumira Suthesan Please email Anca (her > email is in this thread) and ask her if adding credits to the invoices fo= r > the amounts of the bookings she mentioned would suffice? It will be > difficult to edit an invoice for previous months. Worse case scenario we > make manual invoices. > > > > Once you get a response from her, let us discuss how to proceed. > > > > thank you, > > > > On Wed, Aug 16, 2023 at 1:49=E2=80=AFPM Timothy Thomas wr= ote: > > including @Elizabeth Clark . This is a part of our > collections effort in Montreal. > > > > On Wed, Aug 16, 2023 at 1:48=E2=80=AFPM Administration Home Care Assistan= ce adminmtl@homecareassistance.com> wrote: > > > > Hi Sumira. Can you adjust all these disputed invoices according to her > email and forward the revisions to her. As per Timothy, we will write of= f > any losses on our side. They will then make payments for the balance. > > > > Thanks. > > > > > > Tim Thomas > > 514 726 7647 > > > > > Begin forwarded message: > > *From:* Timothy Thomas > *Date:* August 16, 2023 at 1:16:05 PM EDT > *To:* Administration Home Care Assistance > > *Subject:* *Re: Payment* > > =EF=BB=BF > > Yes.