--000000000000ae238b05e56fd9f8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable thanks, everyone! The other reason this is important is because we will need one generic number in the global nav of the Canadian website (different from current websites because they each only apply to one location). So operations will need to decide how they would like that global phone number routed. Including IT here since they will end up building out the routing in Callrail. Sincerely, On Wed, Aug 3, 2022 at 7:01 PM Angie Markwell wrote: > Thanks all > > Sent from Angie's iPhone > > On Aug 3, 2022, at 6:44 PM, Gabrielle Wolfe wrote: > > =EF=BB=BF > Tim/Salina, I sent you a meeting notice for Friday RE Canada & Frax. > > Thanks! > > GW > > On Wed, Aug 3, 2022 at 2:23 PM Ken Citron wrote: > >> Tim - >> >> Can you talk to Salina and Gabrielle and discuss any issues associated >> with taking Canadian calls (zip codes?, French?) at Frax. Lets then >> regroup and discuss options for future direction. >> >> Ken >> >> >> On Aug 3, 2022, at 4:31 PM, Timothy Thomas wrote: >> >> =EF=BB=BF >> Hi Alexa, >> >> Current state, leads should be routed to each office and we will have ou= r >> local care solutions team member take care of it. I can work with you to >> create the distribution groups. >> >> I'm not sure if FRAX will be coming to Canada so I will defer that >> question to Angie. Our current on call system is made up of office staff >> and part timers who fill in on evenings and weekends. >> >> Thanks >> Tim >> >> On Wed, Aug 3, 2022 at 3:27 PM Alexa Graziani >> wrote: >> >>> Hi Tim and Angie, >>> >>> As part of the Canadian rebrand, we need a greater understanding of wha= t >>> the lead routing process for Canada will be operationalized. Will leads= be >>> routed separately to intake emails/phone numbers for each office? Or wi= ll >>> they join the FRAX and 123 lead routing? This will be used to finish up= the >>> plan for how we route calls and forms from the website. >>> >>> Thanks, >>> >>> -- >>> Alexa Graziani >>> Senior Marketing Manager - Consumer Growth >>> * Please note my email has changed: * >>> agraziani@thekey.com >>> (650) 416-1538 Ext. 181538 >>> TheKey.com >>> [image: TheKey] >>> >> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> >> --=20 Alexa Graziani Senior Marketing Manager - Consumer Growth * Please note my email has changed: * agraziani@thekey.com (650) 416-1538 Ext. 181538 TheKey.com [image: TheKey] --000000000000ae238b05e56fd9f8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable thanks, everyone! The other reason this= is important is because we will need one generic number in the global nav = of the Canadian website (different from current websites because they each = only apply to one location). So operations will need to decide how they wou= ld like that global p