Re: Billing Error - [#492522]

From
Claudia Vasquez <claudia.vasquez@thekey.com>
To
Irin Eva <irin.eva@thekey.com>
CC
Chandani Patel <cpatel@thekey.com>, Sumira Suthesan <billing@thekey.com>, pamela.luarte@thekey.com, tt@thekey.com, germaine.daniels@thekey.com, canadapayroll@thekey.com, vashon.palloo@thekey.com
Date
Thu, 5 Oct 2023 15:07:13 -0700
Folder
INBOX
--0000000000005ac8fb0606ff5969 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Irin, Of course, from Sept 14th-Oct 1st: CG regular rate of pay is $17. Reg hrs 46 @ $17=3D $782.00 OT hrs 48 hrs @ $25.50=3D $1224 Bringing her to a gross total of $2,006 I hope this makes sense. Kind regards, Claudia On Thu, Oct 5, 2023 at 1:32=E2=80=AFPM Irin Eva wrote= : > Hi Claudia, > > Could you pls confirm to us how much (the hours,rate/totals gross) CG was > overpaid? Then I can fill the form for CG sign in. > > This email is a bit confusing for me. > > Thank you, > Irin > > > On Wed, Oct 4, 2023 at 2:09=E2=80=AFPM Claudia Vasquez > wrote: > >> Hello everyone, >> >> Our apologies for the delay, however Pam and I wanted to review this ove= r >> and make sure its all correct. My apologies as I previously thought the = pay >> cycle was from Sept 1-15th, it's actually Sept 4th-17th with payday was >> Sept 25th: >> >> Sept 14-17th CG was paid 39 hrs of Reg pay ($663) and 48 hrs of OT >> ($1224)=3D $1,887 >> >> Sept 18-Oct 1 CG is getting overpaid by 7 hrs of reg pay $119 (payday Oc= t >> 6th). >> >> Please let us know if you may have any questions, thank you all. >> >> Claudia >> >> On Wed, Oct 4, 2023 at 10:34=E2=80=AFAM Irin Eva w= rote: >> >>> Hi Chandani, >>> >>> Date Range (Sept 01 -15,2023) >>> >>> The CG Harnoor Kaur was overpaid $867.00 (39 hrs), not $462. >>> >>> And The client was overcharged $1,501.50. >>> >>> Also, we will send you the consent form for deduction that CG needs to >>> sign in. >>> >>> Thanks, >>> Irin >>> >>> On Wed, Oct 4, 2023 at 1:24=E2=80=AFPM Chandani Patel wrote: >>> >>>> Hello, >>>> >>>> Just to clarify that the caregiver was only overpaid $462.00 and not >>>> this: from the previous email >>>> Invoice from Sept 1-15th client was over charged $1,501.50 and CG >>>> Harnoor Kaur was overpaid $867.00 (39 hrs). >>>> >>>> If someone could clarify this then I can reach out to the caregiver. >>>> Please also let me know how we would like the deposit to come to us. >>>> >>>> Thank you >>>> >>>> On Wed, Oct 4, 2023 at 1:01=E2=80=AFPM Sumira Suthesan >>>> wrote: >>>> >>>>> Hi Everyone, >>>>> >>>>> Please see attached revised invoice 6151 (September 1-15) and invoice >>>>> 6150 (September 16-30) >>>>> >>>>> For invoice 6151, the September 15 shift was removed and September 14 >>>>> (caregiver Harnoor) was billed for 12 hours (September 13 (3 hours) a= nd >>>>> September 14 (9 hours)). >>>>> >>>>> >>>>> Please note that I was only able to change the billable hours and not >>>>> the end time for September 14th (it should state 9am instead of 11:59= pm as >>>>> the end time). >>>>> >>>>> If the end time needs to be changed on the invoice, we need to create >>>>> a new shift that is billable only. >>>>> >>>>> Thanks, >>>>> >>>>> Sumira Suthesan >>>>> >>>>> >>>>> On Wed, 4 Oct at 10:07 AM , Timothy Thomas wrote: >>>>> I believe you can't as the shifts are now finalized >>>>> >>>>> On Wed, Oct 4, 2023 at 11:

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