Re: Billing Error - [#492522]

From
Irin Eva <irin.eva@thekey.com>
To
Claudia Vasquez <claudia.vasquez@thekey.com>
CC
Chandani Patel <cpatel@thekey.com>, Sumira Suthesan <billing@thekey.com>, pamela.luarte@thekey.com, tt@thekey.com, germaine.daniels@thekey.com, canadapayroll@thekey.com, vashon.palloo@thekey.com
Date
Thu, 5 Oct 2023 16:31:47 -0400
Folder
INBOX
--0000000000008e38ff0606fe0534 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Claudia, Could you pls confirm to us how much (the hours,rate/totals gross) CG was overpaid? Then I can fill the form for CG sign in. This email is a bit confusing for me. Thank you, Irin On Wed, Oct 4, 2023 at 2:09=E2=80=AFPM Claudia Vasquez wrote: > Hello everyone, > > Our apologies for the delay, however Pam and I wanted to review this over > and make sure its all correct. My apologies as I previously thought the p= ay > cycle was from Sept 1-15th, it's actually Sept 4th-17th with payday was > Sept 25th: > > Sept 14-17th CG was paid 39 hrs of Reg pay ($663) and 48 hrs of OT > ($1224)=3D $1,887 > > Sept 18-Oct 1 CG is getting overpaid by 7 hrs of reg pay $119 (payday Oct > 6th). > > Please let us know if you may have any questions, thank you all. > > Claudia > > On Wed, Oct 4, 2023 at 10:34=E2=80=AFAM Irin Eva wr= ote: > >> Hi Chandani, >> >> Date Range (Sept 01 -15,2023) >> >> The CG Harnoor Kaur was overpaid $867.00 (39 hrs), not $462. >> >> And The client was overcharged $1,501.50. >> >> Also, we will send you the consent form for deduction that CG needs to >> sign in. >> >> Thanks, >> Irin >> >> On Wed, Oct 4, 2023 at 1:24=E2=80=AFPM Chandani Patel wrote: >> >>> Hello, >>> >>> Just to clarify that the caregiver was only overpaid $462.00 and not >>> this: from the previous email >>> Invoice from Sept 1-15th client was over charged $1,501.50 and CG >>> Harnoor Kaur was overpaid $867.00 (39 hrs). >>> >>> If someone could clarify this then I can reach out to the caregiver. >>> Please also let me know how we would like the deposit to come to us. >>> >>> Thank you >>> >>> On Wed, Oct 4, 2023 at 1:01=E2=80=AFPM Sumira Suthesan >>> wrote: >>> >>>> Hi Everyone, >>>> >>>> Please see attached revised invoice 6151 (September 1-15) and invoice >>>> 6150 (September 16-30) >>>> >>>> For invoice 6151, the September 15 shift was removed and September 14 >>>> (caregiver Harnoor) was billed for 12 hours (September 13 (3 hours) an= d >>>> September 14 (9 hours)). >>>> >>>> >>>> Please note that I was only able to change the billable hours and not >>>> the end time for September 14th (it should state 9am instead of 11:59p= m as >>>> the end time). >>>> >>>> If the end time needs to be changed on the invoice, we need to create = a >>>> new shift that is billable only. >>>> >>>> Thanks, >>>> >>>> Sumira Suthesan >>>> >>>> >>>> On Wed, 4 Oct at 10:07 AM , Timothy Thomas wrote: >>>> I believe you can't as the shifts are now finalized >>>> >>>> On Wed, Oct 4, 2023 at 11:52=E2=80=AFAM Sumira Suthesan >>>> wrote: >>>> >>>>> Hi Pam, >>>>> >>>>> Hi Claudia, >>>>> >>>>> Do you know how I can edit the end time on September 14 from 11:59pm >>>>> to 9am? >>>>> >>>>> It won't edit it in clearcare. >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> Sumira Suthesan >>>>> >>>>> >>>>> On Wed, 4 Oct at 7:59 AM , Timothy Thomas wrote: >>>>> @Chandani Patel can work with you t

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