--000000000000e3f66906004e8d3d Content-Type: multipart/alternative; boundary="000000000000e3f66806004e8d3c" --000000000000e3f66806004e8d3c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Her 8x8 phone number is Montreal, but she is still associated with the Ontario-Toronto site (which is why the Toronto number was her outbound CallerID.) Moving her to the Montreal site will guarantee her outbound CallerID will NOT be Toronto. On Wed, Jul 12, 2023 at 1:37=E2=80=AFPM Joey Taylor wrote: > Hey everyone, > > I believe she was assigned a Montreal number last week? > > > On Wed, Jul 12, 2023 at 2:31 PM Timothy Thomas wrote: > >> Yes please assign her a Montreal outbound number >> >> On Wed, Jul 12, 2023 at 1:27=E2=80=AFPM Mark Warner wrote: >> >>> Yes, this issue appears to be that Ana was still associated with the >>> Toronto site. When she called out, the Toronto number was being >>> presented. It's an easy change for me to associate her with Montreal s= o >>> that when she makes calls, Montreal's number will present. Let me know= . >>> >>> Thanks, >>> Mark Warner >>> >>> >>> On Wed, 12 Jul at 1:16 PM , CherylCartwright >> ccartwright@homecareassistance.com> wrote: >>> Sorry Mark, I just saw the email from Kathryn. My understanding was tha= t >>> this was fixed. When we had asked caregivers their responses were =E2= =80=9Cthe same >>> number we always call=E2=80=9D >>> >>> Anyway glad we got it mostly settled. >>> >>> Joey can we switch Ana=E2=80=99s number to a Montreal number? >>> >>> Cheryl >>> >>> On Wed, Jul 12, 2023 at 11:48 AM Mark Warner >>> wrote: >>> >>>> Hi Cheryl, >>>> I have reviewed your call records and all of them indicate that the >>>> caller dialed directly to Toronto. There very well could be something >>>> amiss with routing, but looking over the reports and verifying Montrea= l's / >>>> Toronto's call flow set up, nothing appears out of sorts. Unfortunate= ly, >>>> the reports don't show me what phone number the person dialed. The ne= xt >>>> few times this happens, please confirm with the caller what phone numb= er >>>> they dialed when calling in and let me know. >>>> =E2=80=8B >>>> Thanks, >>>> Mark Warner >>>> >>>> >>>> On Wed, 12 Jul at 10:00 AM , CherylCartwright >>> ccartwright@homecareassistance.com> wrote: >>>> Hi Mark, >>>> >>>> We are still experiencing a lot of misdirected calls from Montreal int= o >>>> Toronto. Below are a list of caregivers calling the Montreal line but = being >>>> directed to Toronto. >>>> >>>> Help? >>>> >>>> Cheryl >>>> >>>> On Wed, Jul 12, 2023 at 10:58 AM Kathryn Nester >>>> wrote: >>>> >>>>> Hi Cheryl, >>>>> Here are the calls from Montreal that have been coming in: >>>>> *Friday (7th)* >>>>> >>>>> - 11:07am 438-337-1105 >>>>> - 2:44 and 2:45pm Analyn Casao 514-575-4562 >>>>> - 2:47pm 514-924-2913 >>>>> - 3:16pm Noemi Fernandez 514-570-3116 >>>>> - 3:34pm Carol Duldulao 514-463-1544 >>>>> - 4:26pm 514-799-8054 >>>>> >>>>> *Monday: * >>>>> >>>>> - 9:08am a