--000000000000c39b6806004e8238 Content-Type: multipart/alternative; boundary="000000000000c39b6706004e8237" --000000000000c39b6706004e8237 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey everyone, I believe she was assigned a Montreal number last week? On Wed, Jul 12, 2023 at 2:31 PM Timothy Thomas wrote: > Yes please assign her a Montreal outbound number > > On Wed, Jul 12, 2023 at 1:27=E2=80=AFPM Mark Warner wrote: > >> Yes, this issue appears to be that Ana was still associated with the >> Toronto site. When she called out, the Toronto number was being >> presented. It's an easy change for me to associate her with Montreal so >> that when she makes calls, Montreal's number will present. Let me know. >> >> Thanks, >> Mark Warner >> >> >> On Wed, 12 Jul at 1:16 PM , CherylCartwright > ccartwright@homecareassistance.com> wrote: >> Sorry Mark, I just saw the email from Kathryn. My understanding was that >> this was fixed. When we had asked caregivers their responses were =E2=80= =9Cthe same >> number we always call=E2=80=9D >> >> Anyway glad we got it mostly settled. >> >> Joey can we switch Ana=E2=80=99s number to a Montreal number? >> >> Cheryl >> >> On Wed, Jul 12, 2023 at 11:48 AM Mark Warner >> wrote: >> >>> Hi Cheryl, >>> I have reviewed your call records and all of them indicate that the >>> caller dialed directly to Toronto. There very well could be something >>> amiss with routing, but looking over the reports and verifying Montreal= 's / >>> Toronto's call flow set up, nothing appears out of sorts. Unfortunatel= y, >>> the reports don't show me what phone number the person dialed. The nex= t >>> few times this happens, please confirm with the caller what phone numbe= r >>> they dialed when calling in and let me know. >>> =E2=80=8B >>> Thanks, >>> Mark Warner >>> >>> >>> On Wed, 12 Jul at 10:00 AM , CherylCartwright >> ccartwright@homecareassistance.com> wrote: >>> Hi Mark, >>> >>> We are still experiencing a lot of misdirected calls from Montreal into >>> Toronto. Below are a list of caregivers calling the Montreal line but b= eing >>> directed to Toronto. >>> >>> Help? >>> >>> Cheryl >>> >>> On Wed, Jul 12, 2023 at 10:58 AM Kathryn Nester >>> wrote: >>> >>>> Hi Cheryl, >>>> Here are the calls from Montreal that have been coming in: >>>> *Friday (7th)* >>>> >>>> - 11:07am 438-337-1105 >>>> - 2:44 and 2:45pm Analyn Casao 514-575-4562 >>>> - 2:47pm 514-924-2913 >>>> - 3:16pm Noemi Fernandez 514-570-3116 >>>> - 3:34pm Carol Duldulao 514-463-1544 >>>> - 4:26pm 514-799-8054 >>>> >>>> *Monday: * >>>> >>>> - 9:08am and 9:12am 514-924-2913, >>>> - 4:23pm 514-653-1266 >>>> >>>> *Tuesday: * >>>> >>>> - 10:38am and 2:48pm - Analyn Casao 515-575-4562 >>>> >>>> *Wednesday (today): * >>>> >>>> - 9:45am 514-705-5185 >>>> >>>> >>>> Thanks, >>>> Kathryn >>>> -- >>>> Kathryn Nester >>>> Caregiver Ambassador >>>> ___________________ >>>> >>>> Office: 416-488-8777 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >