--000000000000be1c8b05eadd9cd8 Content-Type: text/plain; charset="UTF-8" Hi Cheryl, Just to confirm, Jennifer F was paid for 68 hours from Sept 23- Oct 7. This was the total number of hours in ClearCare, including those which were marked as non-payable. So while this does need to be sorted out, her pay is correct. Thanks, Lindsey On Wed, Oct 12, 2022 at 9:20 AM Cheryl Cartwright wrote: > Good Morning Everyone, > > The last week of September I was in Winnipeg and helped Brian clean up > clear care and together with Shyanne we put in a process to help clean up > the shifts daily in order to avoid mistakes. We could see that last week > however still had a lot of caregivers clocking in late or out early. > Shyanne is aware of this and will be contacting caregivers to find out what > is going on and add notes where appropriate. In addition to this however, > there were still several clients that had different billing rates or no > billing rates despite my correcting all this a few weeks ago. I am not sure > when payroll was run but it seems that all of last week Jennifer > Feuillartre was not paid for any of her shifts with Mary Hotomani. I have > corrected Mary's shifts to all billable and deleted and re-entered all > Mary's shifts for future with correct billing but we will owe Jennifer pay > from October 3rd - October 7th as this was already closed out. > > It would appear that the reason the changes we made to billing didn't > stick is because billing seems somehow tied to caregiver rates. So if a > client's rate is $30 and we then raise a caregiver to $17.00 from say > $14.00 it seems to affect the billing rate of the client upwards to keep > the margin. If I am understanding this correctly, this will create a lot of > problems moving forward and billing will continue to be an issue. Can we > take this setting off? > > Anyway, billing has been corrected as far as client rates go but we will > need to check this every week for now and I have not adjusted the clock in > and out times although I think we should according to schedule. The client > has committed to paying for their schedule and the company is losing a > great deal here each week with the 100 or more with all the early clock > outs. > > Let me know how else I can help, > Cheryl > > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > --000000000000be1c8b05eadd9cd8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Cheryl, Just to confirm, Jennif= er F was paid for 68 hours from Sept 23- Oct 7. This was the total number o= f hours in ClearCare, including those which were marked as non-payable. So = while this does need to be sorted out, her pay is correct. Thanks, Lindsey On Wed, Oct 12, 2022= at 9:20 A