--00000000000025876606173f3e8d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Did you change our username also? Is that why this isn't working? On Mon, Apr 29, 2024 at 2:02=E2=80=AFPM Cheryl Cartwright wrote: > This password doesn't work > > On Mon, Apr 29, 2024 at 2:01=E2=80=AFPM Fayad, Mohamad > wrote: > >> Hi Cheryl , >> >> >> >> Temp pass: Rbc01824 >> >> >> >> When changed, appreciate sharing it with Tim as you guys will be using >> the same login info to access online banking. >> >> >> >> Thanks >> >> *Mohamad Fayad* >> >> Relationship Manager, Business Markets, RBC Royal Bank l Business >> Financial Services >> >> 51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198 >> >> >> >> *From:* Cheryl Cartwright >> *Sent:* Monday, April 29, 2024 11:57 AM >> *To:* Timothy Thomas >> *Cc:* Steve Darley ; Fayad, Mohamad > mohamad.fayad@rbc.com> >> *Subject:* Re: URGENT:Re: Credit cards - SJD Care Services Inc. >> >> >> >> [External]/[Externe] >> >> >> We need the password reset so I can login. Please reset and send me the >> temporary password as we desperately need access to this account. >> >> >> >> Cheryl >> >> >> >> On Mon, Apr 29, 2024 at 12:50=E2=80=AFPM Cheryl Cartwright > ccartwright@thekey.com> wrote: >> >> Hi Mohamad, >> >> >> >> This is absolutely ridiculous now. By resetting the password it changed >> mine and now it doesn't work for me to login. When trying to reset the >> password it asks for a residential postal code and I now have no idea wh= at >> address is on file. We need access to our account. >> >> >> >> Fix this please immediately, >> >> >> >> Cheryl >> >> >> >> On Mon, Apr 15, 2024 at 10:20=E2=80=AFAM Timothy Thomas = wrote: >> >> Hi Mohamad, >> >> >> >> We haven't heard back from you. This matter is urgent as we need to >> secure access to our bank account and remove Steve Darley. Please respon= d >> ASAP or provide us with the contact information for someone at RBC who c= an >> help. >> >> >> >> Thank you >> >> Tim >> >> >> >> On Tue, Apr 9, 2024 at 12:27=E2=80=AFPM Cheryl Cartwright >> wrote: >> >> To be clear though, the credit cards were cancelled and the HST bank >> account closed. I think we are waiting to have Steve Darley removed and = Tim >> added to this account. >> >> >> >> >> >> >> >> On Fri, Apr 5, 2024 at 10:39=E2=80=AFAM Steve Darley wrote: >> >> Has this been resolved? >> >> >> >> Thanks >> >> Steve >> >> >> >> >> >> On Tue, Feb 13, 2024 at 2:31=E2=80=AFPM Timothy Thomas w= rote: >> >> Same, I have a profile. >> >> >> >> On Tue, Feb 13, 2024 at 2:26=E2=80=AFPM Cheryl Cartwright >> wrote: >> >> I am already an RBC client and will have a profile. Let me know if you >> need additional information. >> >> >> >> Thanks, >> >> >> >> Cheryl >> >> >> >> On Tue, Feb 13, 2024 at 3:24=E2=80=AFPM Fayad, Mohamad >> wrote: >> >> Hi Timothy, >> >> >> >> Do you and Cheryl have RBC profiles? >> >> >> >> If not, appreciate sending me below info for each (can be done >> separately): >