--000000000000013d3b061ef350d7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It looks like Calgary Heritage Day (today) may have been missed. This has been corrected. I also show today is BC Day / Civic Day for Vancouver and Ontario. On Mon, Aug 5, 2024 at 12:44=E2=80=AFPM Gabrielle Wolfe = wrote: > @TheKey IT Support please assign to Mark Warner. > > @Mark Warner apparently today is a holiday for > Calgary but I'm not seeing it on their 8x8 holiday routing. Also I'm not > sure their open hours AA holiday routing is set correctly to come to the > call center. > > @Timothy Thomas could you provide a list of all > recognized/observed holidays for each Canada office, there seem to be a f= ew > missing. > > Thanks! > > GW > > Gabrielle Wolfe > > * Head of Contact Center* > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > --000000000000013d3b061ef350d7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It looks like Calgary Heritage Day (today) may have been m= issed.=C2=A0 This has been corrected.=C2=A0 I also show today is BC Day / C= ivic Day for Vancouver and Ontario.=C2=A0=C2=A0 On Mon, Aug 5, 2024 at 12:44= =E2=80=AFPM Gabrielle Wolfe < gwolfe= @thekey.com > wrote: @TheKey IT Support =C2=A0please assign to Mark Warner. @Mark Warn= er =C2=A0apparently today is a holiday for Calgary but I'm not seein= g it on their 8x8 holiday routing.=C2=A0 Also I'm not sure their open h= ours AA holiday routing is set correctly to come to the call center. @Timo= thy Thomas =C2=A0could you provide a list of all recognized/observed hol= idays for each Canada office, there seem to be a few missing. Thanks! GW Gabrielle Wolfe Head of Contact Center gwolfe@thekey.com +1-360-502-3020 TheKey.com <a href=3D"https://homecareassistance.com/" rel=3D"noopener noreferrer=