--0000000000004eb0d905ec91e70a Content-Type: text/plain; charset="UTF-8" Yes it comes from the RNs. Right now the email comes to Debra and I. Debra gathers input from staffing/ambassadors and responds. There are several issues every week. Mansi told Debra that they shouldn't be handling billing issues. Another sticky situation in regulated states with RN's as Client Success? *Cathy Goffredo* Regional Director PA & NJ C. 267-406-5844 *Note my new email address:cathy.goffredo@TheKey.com* *TheKey.com * [image: TheKey] On Thu, Nov 3, 2022 at 10:35 AM Kimberly Guerci wrote: > Client Success managers usually handle this issue but with RNs it can be a > sticky situation. I think the Regional Client Success manager should > review any billing issues and then work with the appropriate person on the > team to get it fixed. Are there specific issues that are not being > addressed? > > On Thu, Nov 3, 2022 at 10:28 AM Cathy Goffredo catherine.goffredo@thekey.com> wrote: > >> Hello my fellow colleagues.... >> >> Happy Thursday! >> >> Need some input. I was told yesterday that Client Success Regional >> Managers should not be handling billing issues. So if they don't handle >> billing issues, who is supposed to own that client issue? Billing sends the >> email to me and my RN Client Success Manager. >> >> I was also told they recently updated the Client Success job >> descriptions. Is that true? The last version I have was from May. >> >> *Cathy Goffredo* >> Regional Director PA & NJ >> C. 267-406-5844 >> >> *Note my new email address:cathy.goffredo@TheKey.com* >> *TheKey.com * >> [image: TheKey] >> > --0000000000004eb0d905ec91e70a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes it comes from the RNs.=C2=A0 Right now the email comes= to Debra and I. Debra gathers input from staffing/ambassadors and responds= . There are several issues every week.=C2=A0 Mansi told = Debra that they shouldn't be handling billing issues. Another sticky si= tuation in regulated states with RN's as Client Success? Cathy Goffredo Regional Director PA & NJ C. 267-406-5844 Note my= new email address: cathy.goffredo@TheKey.com TheKey.com =C2=A0 = On Thu, Nov 3, 2022 at 10:35 AM Kimber= ly Guerci < kguerci@thekey.com &= gt; wrote: Client Success managers usually handle this issue but with RNs it= can be a sticky situation.=C2=A0 I think the Regional Client Success manag= er should review any billing issues and then work with the appropriate pers= on on the team to get it fixed.=C2=A0 Are there specific issues that are no= t being addressed