Re: Regional Client Success Managers

--0000000000001ac08005ec91ddb8 Content-Type: text/plain; charset="UTF-8" Client Success managers usually handle this issue but with RNs it can be a sticky situation. I think the Regional Client Success manager should review any billing issues and then work with the appropriate person on the team to get it fixed. Are there specific issues that are not being addressed? On Thu, Nov 3, 2022 at 10:28 AM Cathy Goffredo wrote: > Hello my fellow colleagues.... > > Happy Thursday! > > Need some input. I was told yesterday that Client Success Regional > Managers should not be handling billing issues. So if they don't handle > billing issues, who is supposed to own that client issue? Billing sends the > email to me and my RN Client Success Manager. > > I was also told they recently updated the Client Success job descriptions. > Is that true? The last version I have was from May. > > *Cathy Goffredo* > Regional Director PA & NJ > C. 267-406-5844 > > *Note my new email address:cathy.goffredo@TheKey.com* > *TheKey.com * > [image: TheKey] > --0000000000001ac08005ec91ddb8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Client Success managers usually handle this issue but with R= Ns it can be a sticky situation.=C2=A0 I think the Regional Client Success = manager should review any billing issues and then work with the appropriate= person on the team to get it fixed.=C2=A0 Are there specific issues that a= re not being addressed? On Thu, Nov 3, 2022 at 10:28 AM Cathy Goffredo &lt; catherine.goffredo@thekey.com &gt; wrote:= Hello my fellow colleagues.... Happy Thursday! Need some input. I was told yesterday that Client Success R= egional Managers should not be handling billing issues. So if they=C2=A0don= &#39;t handle billing issues, who is supposed to own that client issue? Bil= ling sends the email to me and my RN Client Success Manager.=C2=A0 I= was also told they recently updated the Client Success job descriptions. I= s that true? The last version I have was from May.=C2=A0 Cathy Goffredo Regional Director PA= &amp; NJ C. 267-4= 06-5844 = Note my new email address: cathy.goffredo@TheKey.com TheKey.com =C2=A0 <td sty