This is a multipart message in MIME format. ------=_NextPart_000_0216_01DA5449.2C8461B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0217_01DA5449.2C8488C0" ------=_NextPart_001_0217_01DA5449.2C8488C0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Jack, what else do you need from us? The account is still locked. =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: andreas.kozak@thekey.com =20 Sent: Wednesday, January 31, 2024 9:24 To: 'Jack Allyn' Subject: RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 See attached for additional payment made yesterday. Greatly appreciate = your effort to increase the credit limit. =20 Thx, =20 Andy =20 Andreas Kozak Procurement =20 (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Jack Allyn >=20 Sent: Tuesday, January 30, 2024 18:11 To: andreas.kozak@thekey.com =20 Subject: Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 Andy, =20 Thank you for providing me with this information. I've escalated the = issue to an internal team to determine why the payment did not apply to = your account balance. =20 The last payment that applied to your account balance occurred on = 11/28/23 for $3,971.53 and the current outstanding balance on your = account is $24,927.84, not including the 11/12/24 payment. =20 We are working to extend your credit limit to prevent any further = disruption of service. I will follow up as soon as possible with an = update. =20 Jack =20 =20 =20 On Tue, Jan 30, 2024 at 1:39=E2=80=AFPM > wrote: Jack, =20 Here is proof of payment from JP Morgan for the past due amount on the = most recent invoice. Uber Canada failed to apply this to our account. = Please have this resolved IMMEDIATELY so we can resume normal business. =20 Please also investigate why this keeps happening in Canada. = We=E2=80=99ve numerous similar instances where payments were applied = WEEKS after they were sent, we just never were put on credit hold. This = is unacceptable. =20 Thx =20 Andy =20 =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: andreas.kozak@thekey.com = >=20 Sent: Tuesday, January 30, 2024 12:03 To: 'Jack Allyn' > Subject: FW: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 Jack, =20 I just found out that the account is still locked because apparently, = we=E2=80=99re over the credit limit. This is an outrageous claim given = the fact that I have requested from Uber=E2=80=99s AR team a detailed = list of invoices and payments they received. I have never received a = response and hence used the transactions log to verify all payments made = to and received by Uber. We are not past due with any invoice, the = current open balance is for the December invoice only, which is due to = be paid tomorrow. This an accounting issue on your end and I demand = that this account be reopened immediately. =20 Thx=20 =20 Andy =20 Andreas Kozak Procurement =20 (631) 400-4