Hi Maria and Joey, The card information for the client in Clear Care declined. No reason was provided for the decline. The last four numbers of the credit card provided is 8135. I cannot confirm the entire account number provided in this communication for security purposes. There are currently four open invoices totaling $9,549.26. Can the office please assist in reconfirming the credit card information that was uploaded to Clear Care? Please let us know if you have any questions, Best regards, Thomas Patterson Finance Onboarding Analyst 2 | TheKey Office: 855.205.8007
On
Wed, 30 Jul at 9:24 AM
, Tom Patterson <clientservice@thekey.com> wrote:
Hi Joey,
The card information in Clear Care declined. No reason was provided for the decline.
Activity notes indicate care has been placed on hold. There are currently two open invoices totaling $4,511.62. Can the office please assist in reconfirming the credit card information that was uploaded to Clear Care?
Please let us know if you have any questions,
Best regards,
Thomas Patterson
Finance Onboarding Analyst 2 | TheKey
Office: 855.205.8007
On
Thu, 24 Jul at 3:03 PM
, JosephTaylor <joey.taylor@homecareassistance.com> wrote:
Hi Tom, Can you confirm the card you have on file please? The client's son is claiming the one in ClearCare is correct. Thank you,
On Wed, Jul 23, 2025 at 2:46 PM Tom Patterson <clientservice@thekey.com> wrote:
Hi Maria and Joey,
I wanted to to touch base with you to confirm if we have obtained corrected payment information for the client? Two weeks of invoices have generated totalling $4,511.62.
Please let us know if you have any questions
Best regards,
Thomas Patterson
Finance Onboarding Analyst 2 | TheKey
Office: 855.205.8007
On
Fri, 18 Jul at 3:36 PM
, Tom Patterson <clientservice@thekey.com> wrote:
Hi Maria,
I wanted to to touch base with you to confirm if we have obtained corrected payment information for the client.? The invoice for the first week of services had generated.
Please let us know if you have any questions.
Best regards,
Thomas Patterson
Finance Onboarding Analyst 2 | TheKey
Office: 855.205.8007
-- Joey Taylor
Directeur Général/General Manager
514-907-5065
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