--0000000000001b9ce705e415235c Content-Type: text/plain; charset="UTF-8" Great, thanks Tim. Audra - I recall this was previously in your name. Can you please close this account down for Intercom IO? I will update my notes to reflect we have approval in shutting down this vendor and confirm doing so once you let us know it's been completed. On Mon, Jul 18, 2022 at 6:21 AM Timothy Thomas wrote: > Hi Isabelle, > > I chatted with Taneshia this morning and we're clear to cancel the > service. > > Thanks > Tim > > On Fri, Jul 15, 2022 at 12:11 PM Isabelle La wrote: > >> Understood - Tim/Taneshia, can you please confirm we can close the >> Intercom IO account? >> >> On Fri, Jul 15, 2022 at 9:08 AM Audra Williams wrote: >> >>> I would agree and I don't recall that she was set up as a user. >>> >>> Best, >>> >>> On Fri, Jul 15, 2022 at 9:00 AM Pablo Hurtado >>> wrote: >>> >>>> Hi, >>>> >>>> Just circling back on this as @Isabelle La and I just >>>> had a meeting with Mavencare Tech and this was a topic. TIm, not sure if >>>> Taneshia is confused with Intercom but there are minimal leads that come in >>>> through this portal. I would say at most 1 lead a feet that is potentially >>>> looking for foot care. >>>> >>>> Not sure we are getting the ROI we would want just based on that. I >>>> also don't think Taneshia is a user in the portal, I don't think she was >>>> set up, was she @Audra Williams ? >>>> >>>> Aside from that, minimal DQL interaction for NY, so for us we can >>>> cancel. >>>> >>>> My feedback would be to cancel and do without this additional provider. >>>> >>>> On Mon, Jul 11, 2022 at 12:18 PM Audra Williams >>>> wrote: >>>> >>>>> Sounds good! >>>>> >>>>> Thanks! >>>>> >>>>> On Mon, Jul 11, 2022 at 6:23 AM Timothy Thomas >>>> tt@homecareassistance.com> wrote: >>>>> >>>>>> Hi Audra, >>>>>> >>>>>> Taneshia has asked to keep it in place until the end of July. We'll >>>>>> track the lead quality and get back to you. >>>>>> >>>>>> Thanks >>>>>> Tim >>>>>> >>>>>> On Fri, Jul 8, 2022 at 4:29 PM Audra Williams >>>>>> wrote: >>>>>> >>>>>>> Thanks, Pablo! >>>>>>> >>>>>>> @Timothy Thomas what are your thoughts >>>>>>> on canceling this? I am not sure we are getting a great ROI. >>>>>>> >>>>>>> Best, >>>>>>> >>>>>>> On Fri, Jul 8, 2022 at 1:17 PM Pablo Hurtado >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Audra, >>>>>>>> >>>>>>>> Hope you're well! >>>>>>>> >>>>>>>> As for NY our Intercom interaction/engagement is minimal, 2 over >>>>>>>> the last month. >>>>>>>> >>>>>>>> TO seems to be getting more from there. >>>>>>>> >>>>>>>> On Fri, Jul 8, 2022 at 3:27 PM Audra Williams >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hi Kim and Pablo! >>>>>>>>> >>>>>>>>> Are we ok with canceling Intercom? I didn't want to cancel if we >>>>>>>>> were receiving quality leads through this chat bot. >>>>>>>>> >>>>>>>>> Best, >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Audra Williams >>>>>>>>> Director of Business Support >>>>>>>>> *Please note my email has changed:* >>>>>>>>> audraw@TheKey.com >>>>>>>>> >>