----==_mimepart_650a2fdaab781_20b2b081324fe781694042a Content-Type: multipart/alternative; boundary="--==_mimepart_650a2fdaab45b_20b2b081324fe781694034e"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_650a2fdaab45b_20b2b081324fe781694034e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Everyone,=C2=A0 Thank you all for your time the last few days! Her= e is what we have determined based on our connects on 9/18 and 9/19: =E2= =80=8B CDHC client invoices split between CDHC and the client based o= n the split authorizations attached in ClearCare. The client is only r= esponsible for the private pay invoices billing to them. These invoice= s are audited by the invoicing team each month for accuracy. Parent= Payer 150290 CDHC invoices should not be charged to clients bank account= s/payment methods. =C2=A0 If at any point CDHC amounts become the indi= vidual clients responsibility the amounts will be moved to show under the= clients private account. A list of all open invoices is pulled and = provided to Chuck on the Calgary Open Invoices sheet for manual PAD proce= ssing each Friday.=C2=A0 Chuck processes the payments for the clients = as listed. Vashon posts processed payments as listed into NetSuite. = When the report was pulled on 9/8, CDHC parent payer invoices were inc= luded and processed against the private pay payment methods for those cli= ents. Going forward Vashon will remove any invoices for the 150290 CDH= C parent payer when providing reports to Chuck for processing. The err= oneous payments should be posted to the client private pay accounts in Ne= tSuite and refunded. Based on the above and the processing amounts = listed on the Calgary Open Invoices spreadsheet I have calculated the ref= unds due to each client totaling $11,317.27 on the attached spreadsheet. = Please see the Refund Calculation tab column J for the individual refund = amounts. Please note these amounts do not take into account if there are = any existing outstanding balances for these clients. I also wanted to= make everyone aware that Michelle Hudgins reached out to me today regard= ing Betty Browne, who is very upset. The processing error, an excess of $= 3,490.41 over her private pay amount, caused her to overdraft and incur o= verdraft fees. Betty Browne is insisting that the overdraft fee of $45 al= so be credited to her account. =E2=80=8B =C2=A0Please let me know if y= ou have any additional questions, or if there is anything I have missed. = Thanks,=C2=A0 Kristy Poyner = = On Mon, 18 Sep at 2:00 PM , Kristy Poyner wrote:= = = Hi Everyone,=C2=A0 = = Thank you all again for meeting with me this morning.=C2=A0 = =E2=80=8B = = To summarize our call upon review of the client invoices the invoices ar= e splitting appropriately, with the exception of one offs such as the err= or that occurred for Parmar. Based on our discussion the issue is potenti= ally stemming from a disconnect in the payments process for PAD